Beth Osburn Email and Phone Number
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Beth Osburn is a Managing Director, Customer Care and Experience at Stellantis Financial Services US at Stellantis Financial Services US. She possess expertise in process improvement, management, automotive, forecasting, strategic planning and 5 more skills.
Stellantis Financial Services Us
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Managing Director, Customer Care And ExperienceStellantis Financial Services Us Jun 2022 - Present
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Director Business TransformationNissan Motor Acceptance Corporation Jun 2019 - May 2022Responsible for leading an organization of 100 team members responsible for Business and Operational Transformation through automation and technology solutions. Scope of Responsibilities: Customer Digital Experience – web and mobile applications, Salesforce Marketing Cloud journeys and communication, Organizational/ Leadership Training and Development, Change Management, First Line of Defense, Quality Monitoring, Workforce Optimization, Quality Assurance and Customer Experience – Complaints
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Director, Commercial CreditNissan Motor Acceptance Corporation Mar 2018 - Jun 2019Oversee all aspects of the Commercial Credit organization, including pricing, credit committee, portfolioand risk management and asset backed security investor presentations. Responsibility for providing support to the Dealer Network with underwriting of commercial loans and floorplan lines, execution of loan documents, wholesale processing, auditing, dealer risk assessment and risk management of distressed dealers.
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Director, Consumer Communications And Account ServicesNissan Motor Acceptance Corporation Jul 2015 - Jun 2018Consumer Communications - responsible for Customer Service support for North America, scope includes customer service inbound call support, all end of lease activities - inbound and outbound; end of lease focus on marketing and vehicle disposition. Account Services - provide support of back-office activities for the NMAC organization. -
Senior Manager, Collections And Loss RecoveryNissan Motor Acceptance Corporation Mar 2014 - Jun 2015Responsible for late stage collection activities and Loss Recovery including Bankruptcy
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Senior Manager, Consumer And Commercial CreditNissan Motor Acceptance Corporation Feb 2011 - Jun 2014
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Senior Manager, Consumer CommunicationsNissan Motor Acceptance Corporation Nov 2005 - Feb 2011Managed Customer Service activities for North America as well as the Lease Customer Network responsible for end of lease customer communications, vehicle disposition and post termination communications.
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Six Sigma Value Up Pilot / Black BeltNissan Motor Acceptance Corporation Jan 2004 - Jan 2006
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Call Center OperationsNissan Motor Acceptance Corporation Sep 1992 - 2004Various positions of increasing responsibility within the Nissan Call Center - Agent / Team Lead/ Supervisor / Manager
Beth Osburn Skills
Beth Osburn Education Details
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Journalism / Business-Marketing
Frequently Asked Questions about Beth Osburn
What company does Beth Osburn work for?
Beth Osburn works for Stellantis Financial Services Us
What is Beth Osburn's role at the current company?
Beth Osburn's current role is Managing Director, Customer Care and Experience at Stellantis Financial Services US.
What is Beth Osburn's email address?
Beth Osburn's email address is be****@****usa.com
What is Beth Osburn's direct phone number?
Beth Osburn's direct phone number is +121459*****
What schools did Beth Osburn attend?
Beth Osburn attended University Of North Texas.
What skills is Beth Osburn known for?
Beth Osburn has skills like Process Improvement, Management, Automotive, Forecasting, Strategic Planning, Team Building, Leadership, Customer Satisfaction, Customer Service, Strategy.
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