Beth Parker Email and Phone Number

- Handling support requests from colleagues and other domains - Handling and taking ownership of complex cases - Collaborating with analysts on process improvements, guidance feedback and trends in escalations - Working with stakeholders across the business - Safeguarding vulnerable customers

Working as part of a dedicated team to make sure Monzo understands, considers and advocates for the needs of all customers, especially those in difficult circumstances who are most likely to have problems with their money. Monzo offers specialist support and tools designed with that in mind.- Helping people with addictions make account adjustments to aid their recovery- Helping people with various difficulties be fully understood by Monzo so we can help them to the best of our ability now and in the future- Talking to people who are struggling to afford basic necessities, and find them the right help and support- Talking to people who mention suicide, and figure out the best way to help them- Advising your fellow Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable people- Understanding a customer's financial accessibility needs and making adjustments to support their journey with Monzo

- Continuous networking with past and potential future clients- Project management; pre-shoot booking of locations, models & props, shoot-day management of people, post-shoot communication with models and assistants- Company marketing; graphic design, website development, social media management, business card design, email signature design- Finance account management; end-of-year tax, invoices, dividends, payout of business expenses, organising of receipts, salaries- Management of stock and sales for fine art prints- Photographic Assistant; lighting, model management, set up & pack down

- Therapeutic intervention to individual’s in crisis- Administrative tasks for service users on case load- Attending and contributing to multi-disciplinary team meetings about care delivered- Attending to basic needs (personal hygiene, food & fluid, physical health observations)- Monitoring, examining and management of mental state, making crucial but risk-taking decisions about care deliveredExperience in: - Adolescent Medium Secure Forensic Unit- Older Persons & Adult Community Mental Health- Acute inpatient Units (Male & Female)- Psychiatric Intensive Care Unit (Male & Female)- Rehabilitation and Outreach Services (Drug & Alcohol,Homelessness)

- Control of business costs through analysis of stock and staffing- Commended for stock sales to purchase ratios, driven to achieve goals- Compliance with health and safety regulations- Recommend and implement ideas for business growth- End of day banking- Responding to customer complaints- Train and mentor staff- Management of daily shifts- Bar and restaurant customer service duties

- Volunteer management and recruitment - Brand new start up, no initial volunteers, sell and engage prospective volunteers in team concept- Team construction and development with multi-disciplinary strengths and skills- Administrative tasks; rotas, emails, event management, organisation of team nights for development- Event day planning- Managing inter-team working between departments towards co-operate goal- Public speaking and performance; leading services & musical performances- Sound production management- Live-stream management- Flexibility to audience participation, evaluating and responding to customer needs- Safe building responsibility; key holder, lone-working policy, working with vulnerable people

- Leading social media strategy to increase engagement and brand awareness- Managing scheduling for Facebook & Instagram- Managing live-stream of services for YouTube- Designing and creating graphics for social media platforms- Engaging with followers, responding to comments and messages- Networking with clients to increase platform engagement- Reviewing social media platform performance and analytics and adjusting schedule and strategy accordingly

- Therapeutic intervention to individual’s in crisis- Administrative tasks for service users on case load- Attending and contributing to multi-disciplinary team meetings about care delivered- Attending to basic needs (personal hygiene, food & fluid, physical health observations)- Monitoring, examining and management of mental state, making crucial but risk-taking decisions about care deliveredExperience in: - Adolescent Medium Secure Forensic Unit- Older Persons & Adult Community Mental Health- Acute inpatient Units (Male & Female)- Psychiatric Intensive Care Unit (Male & Female)- Rehabilitation and Outreach Services (Drug & Alcohol,Homelessness)