Beth Paul Email & Phone Number

Niagara Falls, Ontario

>> Supported health and safety community service programs including the Search & Rescue Niagara, Medical First Responders, Water Patrol, Chair-A-Van, Therapy Dog & Cadet Programs. >> Managed the Branch budget ensuring financial stability and accountability.>> Ensured HR policies, hiring procedures and orientation process compliance.>> Fund-raised to support and expand community service programs offered in the community.>> Supervised office staff, course instructors & volunteers of community programs.>> Promoted community services and marketed training courses and product sales.>> Secured and administered grants to ensure the continuity of programs and community services.>> Managed the delivery of first-aid training courses and supplies to customers in the community.>> Provided guidance and support for charitable functions and volunteer services of the Branch.>> Implemented the Business Plan within the Branch by monitoring, problem-solving and acknowledging successes as a support to the Branch Chair.

>> Provided vendor management and delivery competency for TSYS, Acxiom and TGT related projects.>> Provided guidance, impact analysis and expert advice to help define the impacts on systems and processes. >> Conferred with managers to assess business inefficiencies and determine recommendations for improvement.>> Facilitated productive communication between vendors and business leads and dealt with any escalation impacts.>> Represented the Credit Card Operations Delivery team on projects or business initiatives with an end-to-end view and understanding impacts to data, vendor systems and existing processes.

>> Managed the integration of people, processes and technology.>> Provided consulting to Business Leads managing projects both on the portfolio and with other key interdepartmental initiatives requiring support.>> Developed the project schedule and plan through facilitation of Work Breakdown Structure sessions for projects.>> Created status reports, timelines, project plans and other organizational documents to ensure project and task completion.>> Provided support for maintenance, development and enhancement of the Project Management methodology, Project Portfolio and Business Council processes.>> Organized project tasks, coordinating potentially conflicting projects and business initiatives to avoid process disruption.

Welland, On

>> Responded to customer calls, including irate customers, at an accomplished and mastering level, utilizing Fusion training to retain customer accounts.>> Analyzed retention results to determine areas for improvements in offering better customer service and retention offers.>> Documented results to be shared with other departments to improve overall Call Centre results.>> Analyzed business requirements to develop and consolidate test cases and scripts for efficiency and effectiveness.>> Documented, coordinated, executed and verified test timelines, cases and scripts, and monitored and resolved any issues.

Welland, On

>> Determined designs and medium best suited to produce desired visual effect for intended client.>> Prepared sketches, graphics and illustrations of subjects to be rendered for websites or publication.>> Outlined specifications and developed details for improvement and presentation of various designs.>> Incorporated graphics within websites, catalogues, newsletters and documents determining placement for optimum result.

St. Catharines, On

>> Organized in-store events, including designing and implementing promotional materials and program packages.>> Trained new sales associates and supervised delegation of projects and ensured completion.>> Utilized sales training to entice clients to add-on services or products and to retain customer accounts.>> Developed customer relationships and assessed needs and resources and recommended the appropriate goods or services.>> Designed and organized promotional events with product sections and displays using strategic merchandise placement.

Greater Grand Rapids, Michigan Area

>> Proof-read and edited manuscripts to correct errors in spelling, grammar and syntax, and shorten or lengthen copy.>> Conferred with the senior editor and authors regarding revisions to manuscripts and articles.>> Designed and formatted the layout of books, articles, slide presentations and advertising brochures.>> Evaluated suitability of manuscripts and articles for publication and recommended changes.

Ottawa, On

>> Composed corporate letters, contracts and reports for business customers, research collaborators and other professionals.>> Compiled and organized pertinent statistical, financial and project data, including manual and electronic reports.>> Maintained, reviewed and investigated discrepancies of management reports for research and financial accounts.>> Organized committee agendas, meetings and coordinated complex travel and worldwide conference arrangements.

>> Conducted primary research, designing and conducting customer surveys and graphically displayed analysis.>> Composed corporate letters, contracts and reports for business customers, research collaborators and other professionals.>> Arranged relevant material, presentations, examinations and information packages for students and clients.>> Prepared grant applications, abstracts and manuscripts ensuring necessary specifications were met.>> Conducted literature searches and maintained a database of bibliographic references.

Certified Associate Project Manager, Project Management

Bachelor Of Business Administration (Bba), Marketing