Coordinate, manage and improve field service processes of thirty-eight fire sprinkler technicians - Oversee and maintain schedules of fire sprinkler and fire alarm installation and service projects - Ensure field services are effective and customers' requirements are met. Provide support and guidance to service personnel who perform on-site installation, maintenance and repair - Monitor and improve processes of department admin, oversee and facilitate training of fire alarm coordinator. Provided direction and guidance to internal teams in order to achieve targets. Direct all phases of new construction, tenant finish-out and retrofit projects from award of project to close out. Monitor timelines of projects and flagged potential issues to be addressed. Ensured compliance with all company standards and procedures, multiple city requirements and state rules and regulations. Review and approve payroll for staff of 45 direct reports. Support accounting department by preparing and submitting monthly progress billings, resolving customer disputes and approving vendor invoices for payment.

Schedule and dispatch twenty-five fire sprinkler technicians for service, remodel and new construction projects, ensure paperwork is provided to technicians with information and materials needed. Facilitate all aspects of sprinkler service calls from onset to completion, including estimating return trips, follow up with end users, property managers and fire department, material and equipment ordering, invoicing. Coordination with general contractors regarding new construction, tenant finish-out and retrofit projects. Subcontractor management for fire pump and underground repair needs. Assess vendor products and maintain positive vendor relations.Obtain building and specialty permits from local jurisdictional agencies Conduct weekly production and operations department meetings, which enabled strong communication and the ability to resolve critical issues in a timely fashion. Processed all incoming material and equipment invoices and code to proper project; review project profit and loss reports. Prepare AIA documents and maintain monthly project billing.

Effectively performed numerous job duties such as A/R, A/P, Payroll Manager, Human Resources, Contract Management, Insurance Verification, Bonding. Complete monthly project billings to General Contractors to include lien waivers, certified payroll, cost analysis. Prepare and submit closeout documents and warranties at project completion. Prepare and file lien documents when needed. Organized all new hire, state licensing and temporary employee paperwork. Monitored payments due from clients and promptly contacted clients with past due payments. Completed invoice processing, purchase orders, expense reports, credit memos and payment transactions. Received, screened and routed incoming calls.

Balanced daily transaction records to reconcile cash drawer, Oversaw daily office operations for staff of 10 employees, inventory and office supply purchases. Directed guests and routed deliveries and courier services. Supervised invoice processing, purchase orders, credit memos and payment transactions. Participated in physical inventory counts every time period. Completed stock orders and managed inventory levels. Coordinated communication with merchandise operations and vendors for PO creation and maintenance. Answered customer telephone calls promptly and in an appropriate manner.