Beth Perrin Email & Phone Number

Kansas, United States

Create, review, edit, and curate knowledge articles to ensure accuracy and relevance Review tickets and provide feedback on possible improvementsServiceNow administratorService Transition Project Manager

Kansas City Metropolitan Area

Create and prioritize epics and user stories for product developmentCreate client facing documentation for engineering creating content Create requirement/functional specification documentation for softwareDevelop story and feature acceptance criteria; review and accept backlog items as readyEvaluate risks and perform hazard analysis for development activitiesFacilitate key agile ceremonies, such as the sprint review and backlog grooming Manage ongoing communications between product and scrum teams

Kansas City Metropolitan Area

Provided application support for Cerner Corporation’s Behavioral Health Software (CBH) Designed, authored and updated Knowledge Base and work instruction documentation.Engaged end users and answered questions via email, phone, and supported ticking system.Became a Subject Matter Expert in multiple aspects of the support process Redesigned the onboarding materials and process for incoming staff members

Kansas City Metropolitan Area

Provided first contact IT support to Doctors, Nursing and other support staff via phone.Used Remedy ticketing system to manage and process support actions and requests.Created a new auditing process for changes in how we logged tickets in Remedy.Implemented group training courses for new team members as well one-on-one mentorship