Beth Phillips-Rasmussen Email & Phone Number

Waterloo, Ia, Us

West Chester, Ohio, United States

Responsible for providing strategic customer master data management leadership and overall management of customer master data. Implement and drive improved customer data quality, data integrity, and data governance. Responsible for day-to-day operational execution of customer data management priorities and ensuring that all critical customer data elements are managed as an asset for GE Aviation's ongoing success.

Eden Prairie, Minnesota, United States

Waterloo, Ia

Leads customer information business execution among one or multiple US Businesses by planning/managing projects, developing strong business partner relationships, and controlling risks. Works very closely with Brand, Ecommerce, Customer Service, Information Systems, and Finance leaders to directly support and translate business initiatives into successful strategic projects that are on time, on budget, and result in desired outcomes. Implemented Account and Contact Standards through continuous management of the Governance Program Management Operation group. This group consisted of leaders from all areas of the business who had an investment in governing customer data. Processes were deployed nationwide with support from organization leaders.Created systematic process to deactivate customer accounts that included electronic capture of account specific fields previously gathered manually. This eliminated unproductive seller work, increased ease of customer deactivation, and improved Data Quality.Led an initiative to code new & existing customers with SIC codes, including 8 digit codes for our Government/Healthcare customers to drive deeper insights. Centralized the access for adding SIC codes to drive consistency & governance. Correct SIC codes were integral to implementing the brand segmentation process, we created 4 levels of segmentation to provide a deeper definition, align sellers, track code, pricing & marketing initiatives. This project coded over $300M in existing customers as well as implementing an ongoing process for coding new customers daily.Technical Product Owner on MDM & Salesforce initiative. Gathered business requirements, wrote stories, profiled & cleansed data, met with consultants to create processes & provide business guidance on product build.Project manager for Salesforce Profiling project. Managed the process to identify inconsistencies in the pilot data & managed the standardization of the anomalies for over 1M records.

Data Profiling and Analysis for several Company Initiatives including: Dominican Republic and Costa Rica pilot data, FleetSeek, Public Safety, Higher Education, Long Term Care.Managed the workload for the CIQ Cleansing team including prioritization, productivity measurements, AHT, process documentation, managing temp employee hiring and budget, and weekly drumbeat meetings to discuss project status with key leadersCoordinated the following business processes: Mass loading of new accounts, mass updating of existing accounts, Purisma Stats and Task Queues; Purisma & DNB File Updates, Lead Management; and CIAR List Matching Procedures

Led the Prospect Accuracy Improvement project, which includes setting and meeting guidelines for account information accuracy. Designed Prospect format used to acquire new Grainger customers and verify account information accuracy. The process for Prospect Accuracy Improvement was then used to develop the Grassroots Program within Acquisitions.Interact with Account Managers to meet customer goals. Set up Customer accounts, apply promotional pricing and track codes.Key player for Mass Creates team, which was created to help with the coordination of DA accounts. Helped develop and initiate the new team, coordinated mass account creation and maintenance cross departmentally, including: Sales, Sales Operations, Customer Hierarchy, Credit, Sales Effectiveness, Data Maintenance, E-Commerce, Business System ATO, and Specialty BrandKey player in New Accounts integration with Specialty Brands. Developed processes, procedures, and trainings for both CIQ and Specialty Brands to cross train both departmentsWorks cross departmentally between Sales Operations, Customer Hierarchy, Credit, Sales Effectiveness, Data Maintenance, E-Commerce, Business System ATO, and Specialty Brand teams ensuring accuracy of customer information in a timely manner

Waterloo, Ia

Provides superior service by delivering products and services to meet or exceed customer expectations. Satisfies needs of our customers, as defined by the Grainger Value Proposition through the Performance Drivers, through a variety of service channels.Inbound calls to place customer orders and answer product inquiries for customers.Built strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Grainger channels.Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities,

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.9

Business Administration And Management, General

Aiming towards degree in Business Administration

Associate’S Degree, General Education