• IT project manager with significant experience in delivering separation and transformation programmes. • Managed the setup of a new Microsoft tenant and subsequent migration of 45Tb of user data, including mail, Teams, SharePoint and File Data.• Delivered two separation programmes worth £2M and £1.5M, working alongside senior stakeholders, customers and external suppliers.• Managed the migration of personnel and payroll data, and implementation of a new payroll and workforce management system for two separating entities.• Spearheaded the rollout and design of a security initiative enabling the safe use of personal devices in the workplace for 700 internal users (Mobile App and Device Management).• Developed test automation capabilities and built regression packs, enhancing the efficiency and reliability of testing processes.• Led an Azure Virtual Desktop proof of concept, underpinning strategic road-map initiatives.• Managed project and departmental finances, ensuring accurate forecastingand budget management.• Developed and maintained comprehensive documentation for all project life-cycle stages,including business cases, requirement gathering, governance, detailed Microsoft Project planning, risk management, and communications documents.

• Developed a B2C website enabling gas consumers to identify their suppliers.• Acted as Cutover manager for the divestment programme separating Xoserve from National Grid ensuring a smooth transition.• Led the network separation from National Grid including switching to a new network provider for four data centres and subsequent failover testing.• Rolled out a new telephony service for the business including call-centre operations, improving communication efficiency and reporting capabilities.• Established a new change delivery framework for internal IT programmes, setting out required governance, artefacts and reporting for internal deliveries.

• Responsible for managing testing, cutover and post implementation project phases for the launch of SAP ISU to the gas industry. • Two years line management experience and played an integral role in the re-launch and running of the apprenticeship programme.• Provided a project wrapper for a trouble-shooting team, establishing a framework to research, track and resolve key industry issues.• Managed project governance and stage-gating activities, including RAID management, cross-workstream updates, highlight reports and project plan control.• Developed tooling in excel to create, manage and monitor usage of 22 million test files.• Implemented process improvements, including alerts and dashboards for more effectiveRAID and action log management.• Organised volunteering days in partnership with a nearby charity to give back to the localcommunity and support team building across the whole department.

Managed client accounts and arranged training to improve communication, language skills and cultural competence across employee bases. Exceeded targets by 15% through strategic relationship building and understanding clients’ goals.• Wrote proposals, marketing material and tender documents.• Worked with clients and colleagues from across US, Europe, India and Asia.• Set and forecast annual budgets for a diverse client portfolio.• Supported the Managing Director in the testing, development and launch of bespoke software to manage resourcing and billing across Uk, France, and Belgium.

Through understanding our clients’ needs and pre-empting their future business requirements, Communicaid enables clients to communicate more efficiently and effectively across borders and cultures – helping to build stronger working relations with their colleagues, clients and suppliers.