Beth Pollock Burke Email & Phone Number

Deerfield, Il

❖ Offered a wide array of technology-related services including but not limited to:● Developed and maintained small business websites.● Set up and supported a variety of business software, both in-house and hosted: SaaS, ERP, CRM, etc. ● Provided in-home and small-business tech support and training.● Worked with data: - Reviewed and analyzed data sets for clients. - Created graphs, charts and other visuals to accurately tell the "story" of the data. - Built presentations for various client stakeholders in order to disseminate the significance of the data to each group.● Provided 1-on-1, face-to-face, virtual, and blended tech training.● Taught after school computer coding throughout the Chicagoland area.● Supported clients with graphic design needs, such as video montages, logos, photo editing, etc.● Completed wide range of other technology training and consulting as needed.❖ Managed all other aspects of owning a business, such as budget, scheduling, sales, and marketing, etc.❖ Established and provided Sales Support, acting as liaison between supplier and customer, while managing orders and projects for the client.❖ Digital marketing consulting and support:● Collaborated with clients to establish successful social media presence and effective data-driven email campaigns.● Trained clients to maintain and sustain digital marketing policies and procedures set up by NetBurke.● Provided a variety of graphic arts services. ❖ Provided home and small-business technology support and training.❖ Made both software and hardware upgrades.❖ Configured data backup & recovery for users, both locally and online.❖ Set up WLANs in both home and small business environments.❖ Ensured the customer service provided by NetBurke was client centered, efficient, and top notch. ❖ Developed and implemented business plan to convert from a “break-fix” tech support model to an MSP model.❖ Proficient in the use of a variety of MSP programs.

1. Conducted interviews of confirmed COVID-19 cases and analyzed the following: a. Contact tracing outcomes b. Businesses/employers contacted c. Audit of case investigator interview2. Maintained and completed data entry into line list to share on daily basis.3. Communicated with team members and team lead to report businesses/employers in need of cluster/outbreak investigations including possible site visits.4. Communicating with INEDSS data entry team leads on clusters identified and cases that are linked.5. Maintained status of active cases and followed up as necessary.6. Worked with Persons Under Investigation (PUIs) one-on-one to help determine where they may have been exposed.7. Helped PUIs to identify their close contacts who may also be at risk for COVID-19.8. Provided guidance and education on isolation and quarantine.9. Facilitated testing for identified contacts as needed.10. Identified needs and provided referrals for resource support.11. Monitored health and symptoms during PUI's infection period.

Wheeling

Skokie, Illinois

❖ Managed all educational technology activity for the organization❖ Supervised and evaluated technology support staff.❖ Developed, implemented, and evaluated all staff training programs using best practices in adult education.❖ Collaborated with Technology Committee to develop organization’s first-ever 3-year technology plan.❖ Managed technology budget and was primary decision maker for all technology purchases.❖ Wrote successful grants, securing funding for numerous school-wide technology initiatives.❖ G-Suite, MS Server, and Office 365 Administrator, which included but was not limited to, maintaining email and following appropriate CIPA and COPPA regulations, configuring and #twesking" as needed all OUs, managing, syncing, as and troubleshooting AD settings and user policies, etc.

Vernon Hills, Il

Educational Leadership And Administration, Educational Leadership And Administration, General

Received Educational Administrative Certification

Ma, Education

Ba, English, Psychology