- Responsible for maintaining and growing my portfolio of transactional accounts with a focus on driving new business opportunities, capitalizing on current opportunities, producing monthly updates and identifying areas to improve account revenues.- Initiate, review and follow up on open quotations with customers-Respond and coordinate solutions to customer complaints and claims to ensure ongoing resolution and customer satisfaction.-Create sound, achievable and measurable strategies for account development.

-Educated prospective and current residents on lease terms, availability, and all community policies -Responsible for processing applications, new move-in resident files and assisting with ongoing file maintenance-Developed and maintained on-going resident retention programs

• Focused on increasing paid memberships with local businesses• Writes blogs and articles to be featured on the website or weekly newsletter• Maintains positive trust-based relations with prospective and current members

• Delivered guest service and hospitality that is expected at Disney's Contemporary Resort• Demonstrated ability to manage multiple tasks and work well under pressure with others in a fast-paced environment• Actively displayed the four keys of the Walt Disney Company: safety, courtesy, show, and efficiency in daily activities. Served and prepared food for guests in a quick and effective manner

• Ensured guests safety and security at all times• Performed all check-in and check-out tasks• Managing online and phone reservations• Took on managerial roles such as: guest service recovery and handling emergency situations with a calm composure

• Achieved top seller status, over $100k, within first four months• Sold equipment and living animals to pet owners• Built productive trust-based relationships with customers