Beth Ross Email & Phone Number

Livingston, GB

Responding to incidents as directed by the Team Support Manager and taskings through the Assyst Incident Management System as logged by the Service Desk, providing resolutions/workarounds/fixes as appropriate. Assist in local system administration as directed by Team Support Manager including system backup/restores and general system housekeeping. Provide.

I was responsible to the Service Desk Manager for accurate logging and 1st Line resolution of calls, assisting clients whenever possible, passing faults to the appropriate response teams as necessary. As well as monitoring the progress of calls to make sure they were dealt with in the required timescales,

General office admin