In a project coordinator role, I am responsible for organizing and overseeing project activities, communicating with team members and stakeholders, tracking project timelines, and ensuring tasks are completed on time. It involves coordinating resources, managing schedules, and facilitating project meetings to keep everyone aligned and on track towards project goals.

In the context of plumbing and drainage engineers, a dispatcher plays a crucial role in coordinating the schedules of field technicians to respond to service calls efficiently. For example, if there's a plumbing emergency like a burst pipe, the dispatcher would assign the nearest available plumber to address the issue promptly. They ensure that the right technician with the necessary skills and equipment is dispatched to each job, optimizing response times and customer satisfaction.

•Answer emergency and non - emergency calls and document important information.• Maintain and update call logs, call records and other important documentation. • Providing reports to management • Participates in feedback sessions with management to improve service level performance at customer sites, including speed of response • Utilize systems to assign work, reassign or balance work ensuring engineers are busy at all times. •Manages engineer routes establishing workforce management systems to ensure customer commitments are met

• A diverse and varied role providing 1st line IT support for all staff, ensuring all issues were dealt with promptly and accurately by encouraging timely and relevant upgrades for clients, products as necessary. • Managed, maintained and resolved all issues on the company network. • Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems.• Prepared data spreadsheets, charts and other documents as required. • Successfully wiped/partitioned/installed multiple operating systems, software's and applications on servers, desktops and laptops.

With over a years worth of experience in technical support, I am adept in the maintenance, upgrade and improvement of multiple systems. Moreover while on the job experience has afforded me a well rounded skill set, including first rate organisation, I excel at:- Installation and configuration computer hardware, software, systems, printers and scanners. -Wrote and updated technical documents for the team and other departments. - Optimizing tools and procedures for managing the environment.- Consulting with clients to quickly determine problems as well as future needs. - Performing repairs quickly, correctly and ethically. Furthermore, I am a multi-tasked oriented, enjoy a challenge and continue to stay up to date with the latest advancements in the IT industry.

• Working as a both In-Store service pro and customer consultant allowed me to build a report by asking personal questions to provide suitable products for their needs. • Suggesting information about other products and services if I find they are not suitable for them. • Processing orders, fulfilling the customer needs. Ensuring the positive customer feedback was above 95% . • Providing 1st line technical support through sister company Team Knowhow. Including data transfers, diagnosing and fixing bugs, both hardware and software faults. Sending the phone off for repairs if it can’t be fixed in store.

• Creating SQL queries to pull the correct data from the database, Then using Python create graphs and visualizations to show my finding. • Setup and maintain data automated processes. • Developed and supported reporting processes.• Collaborating with stakeholders and presenting key findings.