Communicates clearly and professionally via telephone, live chat and/or written correspondence with both external customers and internal3M areas• Educates and informs external customers on product information, application and recommendation• Manages requests for technical documentation and specification• SME within designated division(s), and will have in-depth knowledge of products, application, resources and contacts• Accurately documents customer interactions using applicableCRM systems• Will triage incoming communication to appropriate area/division when needed• Ensures quick response times to both routine and non-routine inquires and issues• Understands company, division and product policies and regulations and is able to investigate issues researching within internal systems, and using internal department contacts to find resolution

Manages customer sales orders to ensure timely, accurate and complete shipments and accurate billing. This includes closely monitoring and correcting all order edits and incompletions.Setting up Amazon for Schwans from the beginning. Accounts-Amazon, Mclane, HEB, KEHE, Associated Foods, Affilated Foods, International Accounts, Commercial Invoicing, United Supermarkets, and Schnucks.Manages all customer shipments with plants, distribution centers and transportation. Effectively communicates issues to appropriate supply chain personnel.Analyzes inventory reports against customer demand to determine if customer shipments will be complete. Communicates any shortages and next availability to customers and sales in a proactive manner.Consults with internal departments: IT, Supply Chain and Sales to effectively resolve customer issues and to ensure that customer shipments are processed in a cost-effective manner.Advises management of any ongoing inventory and/or delivery problems.Sets up transportation arrangements on shipments as required.Monitors and reports on customer service scorecards and metrics. Identifies opportunities to improve service levels to external customers.Assists Customer Financial team member in identifying logistics discrepancies to limit the number of customer deductions. Works with customers and field sales to minimize future errors. May assist with the processing of certain deductions.Identifies and implements opportunities for process and system improvements, to decrease overall costs, increase department productivity, and improve customer service.Responsible for SOX compliance - monitoring and tracking manual orders and returns; and period close procedures. Must ensure that all orders are shipped and processed at month-end.Responsible for organizing and updating system and process training guides.Prices changes and Price Overrides EDI Delete and recreate deliveriesCommercial invoiceWalmart-the Hub Group tracking info.

Phone callsOrder entry Price changes and price overridesConveyor Belt product specialist CreditsDebitsRebatesInvoice and release invoicesSalesforceSAP8x8 phone systemOne NoteMentor/TrainTracking of ordersProvide excellent customer service Work with distributors Make procedures on how to do rebates. Work with customer maintenance Send in no part requests Send pricing to inter company to get entered into SAP.

Enter orders for florist, grocery stores, ecommerce, and wholesalers• Provide tracking information to customers• Extensive experience with Olark/JIVE-managed the chat systems• Extensive E1 system experience• One Note system experience• Cognos - pull daily reports including open day order report• 1on1 with shipping department and transportation scheduling deliveries• Train New Employees• Provide Month End Reports to Management that include order entry metrics• Compiled and programmed a Knowledge Base of past & present products• Ecommerce Team Lead• Enter Credits/Debits• Created training manuals• Marketing projects• Manage 25+ Customer Accounts• Provide A+ customer service• Extensive experience with Woo Ecommerce System• B2B experience• Provide assistance to other areas of the company as needed• Manage back orders• Work with sales reps• Challenge working methods and practices to provide creative solutions and clarity for customers issues• Leading by example, continuously and consistently motivate my work peers.• Enter Excel spreadsheets to create EDI (Electronic Data Interchange) orders• Enter customer complaints into a proprietary database• Enter RMAs (Return Merchandise Authorizations)Shopify experience

• Provide tracking information• Enter all industrial and textile account orders• End of month reports through excel• Responsible for making sure all orders are entered by end of business day• Handled high volume calls up to 80 calls a day (internal and external), 50 emails per day)• Strong work ethic and team player• Passion for excellence with respect to treating and caring for GOJO customers• Experience with Sales Force and SAP• Trained new employees• Trained a Salesforce class• Credits/Debits

• Provide assistance to callers on the proper construction and installation of sheds and closet organizers.• Process consumer complaints and replacements as necessary• Coordinate follow up communication with consumers as needed• Maintain accurate records of high complaint items for problem solving and work with Quality on defective products• Responsible for overall coordination of dedicated itemso Totes, laundry & cleaning products and Holiday items• Handle high volume (100 calls per day, 100-200 emails per day)• Assisted in training of new team members• Familiar with SAP software• Generated Month end reports• Passion for excellence with respect to treating and caring for Rubbermaid consumers.