Managed all day-to-day operations of a suburban public library serving 19,000+ residents, including circulation, reference, youth services, and technical services; programming, outreach, and partnerships; scheduling and payroll, PR and marketing; capital and long-range planning; and collection development;Prepared, defended, and managed fiscal budget, which increased from $519,648 in FY13 to $1,037,402 in FY23;Researched, applied for, executed and evaluated grants: $7.4M MPLCP grant; $23,331 MOD ADA grant, $10,000 from UniBank, and $1,000 from Coalition for a Healthy Greater Worcester,;Manages 25,000+ sq. ft. facility, including capital projects, such as CPC funded restoration and preservation projects, managing a 90-year old building, and supervising a $16.6M library construction project; Supervised a staff of 20 people and 30-50 volunteers--navigated the COVID-19 pandemic with compassion and caution;Represented the Library in the community, performing outreach and initiating partnerships, and responding to patron feedback, issues, complaints, and compliments;Provided library services, including reference and reader's advisory for teens, adults and children on the public service desk as needed;Served as member of department head team in municipal government;Worked closely with the Board of Library Trustees to develop Library policy, and with Library team to set procedures and develop best practices for 21st century library operations;Worked closely with the Friends of the Library and Capital Campaign on programming, fundraising and advocacy;Implemented the 2011-2016 Long Range Plan, increasing attendance by 46%, programs by 206%, program attendance by 390%, circulation by 35%, digital items by 277% and reference questions by 205%.

Responsible for adult programming, marketing and PR, and acted as interim director in director’s absence. Served as head of collection development, head of technical services, and volunteer coordinator. Change agent and lead implementer on a number of library-wide initiatives, including re-design of a 15-year-old website, email notification campaign, program series, long range planning, and bringing staff into the 21st century with use of Web 2.0, social media, and automated, pre-processed acquisitions. Doubled summer reading registration and participation in FY12. Doubled number of volunteers and hours of service in FY12. Increased adult programs and attendees. Initiated a “face-out” bookstore marketing of collection and increased circulation.

Provided support and continuing education to academic, public, school, and special librarians in the Metrowest region; conducted continuing education workshops on topics such as collection development, database training, customer service, virtual reference, children's and young adult services, technology and more; liaison on local and various statewide committees; planned and executed MA Statewide Summer Reading Program with team of youth services consultants; planned and executed $25,000 LSTA grant for an after school storytelling club at regional member libraries in FY07.

Developed young adult collections; supervised Teen Cyber Center computer area (including training/supervising over twenty teen volunteers a year); provided reference and reader's advisory for teens, adults and children; facilitated library programs; maintained library website and teen website; produced and distributed all library PR; wrote and executed grants; staffed the reference desk on a regular schedule and staffed circulation and youth services desks as needed. Increased YA book circulation by 11% in FY03 and increased assignment notification and reserve materials for middle school projects in FY04.

Functioned as member of children's room team to select and purchase juvenile fiction and nonfiction in a variety of formats; planned and implemented story time for ages 1-5; developed innovative programs for ages 5-12; created/maintained children's room website.

Designed curriculum and prepared lectures, assignments and exams for college students; incorporated classic and current children's literature titles for class discussion; introduced students to children's literature resources on the Internet; evaluated students performance for semester grades.