Beth Shedd Email & Phone Number

Atlanta, Georgia, United States

Serve as the customer liaison for the Professional Services Department in the use of Salesforce software including creating sales opportunities and sales orders, implementing projects, and reporting. Coordinate with management to handle customer escalations to result in positive outcomes for the client as well as the company. Proficient in the functionality of SAP software such as project management, resource assignment and the outsourcing process from contract to requisitions and PO’s to reviewing and submitting invoices. Leading an initiative across department to standardize processes and increase utilization of consultants and developers for complex projects. Responsible for revenue recognition and expiration of services for the Professional Services Organization, working with Finance and Accounting monthly, which has resulted in over $7M in recognized revenue.

Solely responsible for handling customer inquiries and worked out a system of checks and balances to ensure customer satisfaction. Integrated entire company to Total Service software including converting customer demographics, invoicing, and training employees on procedures required for new software. Initiated several new advertising initiatives and managed social media. Oversaw all employee mobile phones and tablets while providing technical support.

Responsible for new business development through cold calling as well as expanding existing customer’s accounts by “repackaging” for customer efficiency. Worked closely with customers to understand their business and better provide them with a working knowledge of our services. Routinely surpassed quarterly sales goals by signing new accounts and re-engaging prior customers. Daily tasks included contract negotiations, cost estimating, and understanding of compliance and overseas regulations well enough to educate the customer.

Claxton, Ga

Consistently met or exceeded sales revenue goals by utilizing strong negotiating skills and product knowledge to lead customers through the purchase of both new and used automobiles. Process included negotiating trade-in values, new car pricing negotiations, customer credit approval paperwork, pre-delivery inspections, and highlighting additional products including accessories and services. Administratively, was responsible for managing the website for inventory updates, pricing updates, and photos.