- Payroll Processing- Employee Onboarding and Offboarding- Benefits Administration- HR Administration- Recruiting/Interviewing- Employee Relations- Administrative Support

- Human Resources Manager including payroll and benefits management- Recruitment/Hiring/onboarding - Insurance Management: Contracts, Credentialing, Authorizations, Collections- Intake and Waitlist Management- Billing Manager: Primary, Secondary and Patient Responsibility - Purchasing Manager- Project Management: Site Openings, Site Construction/Upgrades etc.- Manage external contractors: Bookkeeping, Construction- Maintain Company Website as well as websites used for billing, training, data collection. - MSC: bill pay, budget management, and event planning

- Provide support to the Chief Operating Officer, Sr. Director of Research Administration & Finance, Director of Program Administration, and COG Office Administrator for office and administrative responsibilities as assigned.- Support COG Finance with processing invoices, procurement requests, and travel reimbursements. - Monitor the COG Invoices inbox, review, code and gain approval for COG. Support COG/PHI credit card holders with the preparation of monthly credit card transaction reports.- Coordinate COG’s Onboarding and Continuing Education programs by maintaining the schedule, sending meeting invites, collecting and reviewing presentation files, and setting-up necessary webinar and conference calls for presenters and attendees.- Organize, plan, schedule and coordinate meetings and conference calls for COG Leadership and senior COG Staff, including recording minutes and post-meeting action items, as well as communications with relevant personnel regarding these meetings and conference calls. This includes organizing and setting-up conference meeting rooms, ordering lunch, and other meeting preparation as needed.- Book flights for COG staff traveling on COG business, including the Spring and Fall COG Group meetings and ad hoc meetings throughout the year. Maintain records for expense allocations of any travel expenses. Communicate necessary PHI and COG travel policies, including allowable expenses and per diem rates to staff so they are informed before traveling. Process travel reimbursements and ensure reimbursement policies are followed before requests are submitted for payment.- Ergonomic Assistance with seat adjustments, assessments for employees and managing the purchasing of ergonomic supply- Primary back-up for other administrative tasks throughout the office: Conference Coordinator (to schedule and set-up conference calls. Understand COG’s conference and webinar systems), COG Helpdesk (to monitor and triage incoming helpdesk tickets) and Reception

- Responsible for the management of tradeshows: Consisting of organizing necessary rentals, shipping of displays, scheduling meetings, managing payment schedule, booking hotels/rentals, booth set up, coordinating with international assistant on Europe shows, ordering: brochures, fliers, accessories.- Updated existing website to match company image, maintain back end of website through Joomla! - Responsible for company’s social media (Facebook, LinkedIN, YouTube)- In charge of advertising for the company (tradeshow ads, email ads, Google Adwords)- Write and publish press releases (field related questions)- Manage CRM and email service (SugarCRM, MailChimp)- Manage customer contacts (quotes, email requests, follow up requests)- Maintain service contract customers (renewal, maintenance scheduling, customer service)- Assist accounting & purchasing office with customer interaction (invoicing, shipping, payment terms)- Designed/maintained marketing materials: designed backdrop displays (ex.available), designed and maintained system brochures, invitations, fliers, online advertisements- Responsible for posting and managing open job positions. Includes qualifying initial resumes, conducting phone interviews, interacting with recruiter and scheduling pertinent personnel for in person interviews

- Primary Designated School Official: Manage the issuance of I20s, monitor >70 F1 students- Program Manager: Interview, hire and manage >60 employees, organize monthly course with 24 students.

- Lead, direct, and manage 1 of 3 site operations for the Clinical Skills review program to teach international physicians effective American communication skills and bedside manner to ensure that part-time staff of over 50 physicians, actors, and administrative support executes superior service above and beyond student expectation - Project management of monthly programs (classes) throughout the year by strategically coordinating, staffing, supply ordering and hotel coordination.- Effectively re-launched program through re-hiring of staff, scheduling the training of staff, organizing curriculum in order to meet with Kaplan standards and fit the student’s needs. - Provide content expertise to staff and guidance to studying doctors through individual advising, and training including presentations on USMLE exams and processes, Kaplan Medical products, and Inside the Step 2 CS and Interviewing Tips and Strategies.- Develop and implement new ideas and changes that maximize the profitability of the course. - Establish, supervise, and mentor staff (50<) on all performance standards by enforcing directives, rules, and procedures and ensuring all compliance requirements are met; provide career development opportunities through training and management activities.- Creatively manage revenue and expenses to reflect budget and oversee administrative functions to ensure all paperwork is processed efficiently; worked closely with team to achieve 15% over goal revenue generated January-December 2012 by executing walk-in and phone sales.- Served as Designated School Official to provide I-20 and Visa counseling to international medical graduates pursuing residency in the United States. Managed compliance for over 70 I-20 students.- Tracked student progress, promotion of events within current student pool as well as within potential student pool.

- Logging & tracking of daily action memos- Weekly employee scheduling - Ordering of office supplies store use product - Email/mail sorting- Purchase orders & A/R - Multi-line phones- Maintenance requests. - In charge of daily/weekly payroll tracking. - Ongoing customer service and conflict-resolution, specialty services and community outreach programs.- Management and continuous development of 15-30 employees,- Interviewing/Hiring- Training of new employees- Maintenance of inventory for largest store in district, including ordering, maintaining stock levels and receiving. - Daily meticulous inspection of price accuracy to insure compliance with CA regulations.