Operational Manager• Oversee daily operations to ensure efficiency and effectiveness across departments.• Develop, implement, and maintain operational policies and procedures.• Monitor performance metrics and implement improvements to enhance productivity.• Manage resource allocation, budgeting, and forecasting for operational activities.• Foster collaboration between departments to achieve organizational objectives.Project Manager• Lead project planning, execution, and closure, ensuring alignment with company goals.• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.• Assign tasks to project team members and monitor progress against project milestones.• Identify risks and develop mitigation strategies to ensure project success.• Communicate project status to stakeholders regularly, providing updates on progress and challenges.

• Manage Director's calendar, appointments, and travel arrangements. • Maintain and organize files, including confidential documents. • Coordinate communication for the MD.• Support special projects and event coordination. • Handle expense management and administrative tasks. • Conducted research and assisted in document preparation and managed work permit and visa administration.

• Prepared and submitted applications and documents to government agencies like Immigration Bureau and BOI. • Proactively addressed potential issues and managed outbound visas for multiple countries. • Guided clients through immigration processes and requirements. • Researched immigration policies to ensure accurate information. • Liaised with clients to collect necessary documentation for visa applications. • Maintained meticulous records of visa applications and client updates. • Provided timely status updates to clients on their visa applications. • Promptly resolved any visa application issues or concerns. • Collaborated with team to enhance and streamline immigration processes.

• Coordinated with counterparts from South East Asia and Europe.• Managed travel arrangements for executives.• Handled a variety of immigration applications, such as BOI and non-BOI at OSSC and Changwattana, as well as 90-day reports for overseas staff and their families.• Oversaw invoicing and the receipt of payments, ensuring accuracy and compliance with financial regulations.• Monitored and organized documentation inventory to ensure compliance with regulations.• Purchased office supplies within budgetary constraints and organized office events.• Managed sales records, optimizing processes to meet targets.• Collaborated with departments to address procedural issues and fulfill client requirements.

• Maintained appropriate filing of personal and professional documentation. • Planned and organized domestic and international travel plans and itineraries. • Translated and prepared training materials, overseeing the training, scheduling, and performance management of contractors and permanent staff. • Acted as a point of contact between clients and managerial staff. • Documented and distributed meeting notes to identify, analyze, and improve workflows, and collaborated on international and domestic travel logistics, including flight itineraries and hotel reservations. • Conducted general troubleshooting, accounting, tax, and invoicing, and managed work permit and visa administration, while liaising with suppliers.

• Handling customer inquiries and complaints professionally, primarily in the English language.• Learning Marriott procedures and standards to deliver five-star service consistently.• Assisting with guest check-in and check-out processes.• Providing information about hotel facilities, services, and local attractions to guests.• Collaborating with other hotel departments to ensure guests' needs are met promptly.• Assisting in resolving guest issues and concerns to ensure a positive experience.• Participating in training sessions to enhance customer service skills and knowledge of hotel operations.

• Coordinating shipping, production, raw material supplies, and associated administrative processes. • Managing Directors' calendars, appointments, and travel arrangements. • Organizing and maintaining files, including confidential documents. • Handling all incoming and outgoing communication for the MD. • Assisting with coordination and execution of special projects and events. • Managing expenses, including reconciling credit card statements and preparing reports.