I develop job sites with community partners to provide trail work experience for special needs students aged 18-22. I coach the students on work sites as well as mentor and train students preparing to transition to adult services. I provide character education and social and independent living skills.

I present 30 minute life character skills lessons to classes in IPS, Lawrence Twnshp and Decatur Twnshp.

-Mentored team of 5 Customer Service Representatives -Led team in creating new customer relationships thus increasing deposit base, loan production and increased number of relationships per customer profile.-Demonstrated proficiency in overseeing administration of branch operations.

-Designed and implemented a customer service driven atmosphere with the "5 Star Customer Service Program"-Created and implemented training curriculum for all Retail Banking Center teams and departmental teams.-Created and led Mentor Training Program for Customer/Financial Service Representatives-Developed management training program-Sharpened skills while mentoring new team members at Retail Center level-Increased new team member retention

Responsible for 5 tellers, operational procedures, opening customer accounts, acquiring loan and mortgage applications, loan closings, customer service.

Managed the Children's department, followed by the Housewares/China/Tabletop/ Stationary departments. Responsible for 15-20 sales associates, sales floor set up, sales, inventory, partnering with buying office in Cincinnatti and increasing sales according to sales plans and forecasts.