Beth Speed, Ms, Mba Email & Phone Number

Atlanta, Ga

• Work with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims.• Investigate and evaluate the facts of a claim, which could include damage to property or injury to people.• Evaluate, negotiate, and settle claims within authority levels.• Maintain the confidentiality of claim information. • Use State Farm claims systems and other technologies to perform job duties. • Communicate with customers and associates over the telephone, in person, and in written correspondence.

Long Island, New York

• Investigate cause and origin of claims by contacting the appropriate parties including insured's, claimants, agents, attorneys, contractors, other adjusters, public personnel, etc.• Gather information via on-site inspections, and research via phone and internet to determine replacement costs for both structure and contents. • Determine when to repair or replace structural and personal property loss items dependent on careful review of factors involved.• Establish rapport with agents and builds on-going relationships by including agents in the claim handling process as appropriate.• Interpret and determine policy and contract coverage and apply to all parties for assigned losses.• Interpret claim history coverage.

Alpharetta, Ga

Obtains necessary information on claimants and clients in order to meet required expectations in a timely, accurate and efficient manner. Communicates directly with involved parties, including claimant, client and internal team members as appropriate. Identify and document trends and issues in client claim files and recommends corrective action as appropriate. Investigate, evaluate and resolve assigned claims; identify and initiate specialized services (i. e. subrogation, fraud evaluation, case management, etc) to resolve claims; and participates in file reviews for assigned claims. Assess the indemnity, medical and expense exposure of assigned claims; works with clients and their legal representatives to manage litigation in conjunction with client requirements. Ensures that state required documentation is issued accurately and in a timely manner in accordance with specific jurisdictional timeframes and guidelines.

(6 month contract position)• Utilize technical skills and work directly with service providers in support extended warranty business • Use analytical skills to validate the accuracy of claims submitted by service repair businesses • Ensure we provide cost effective, quality repair and replacement services under extended protection plans. • Provide suggestions for improving processes and increasing efficiency in the department.

-Initiate and maintain strong personal relationships. -Coordinate with all the departments involved to ensure the completion of the associated marketing programs. -Assist with product management by helping to compile and prioritize features-Review and study the demographic details of target consumers and assist in forming strategies to attract them-Send responses and follow up on startegies-File records and engage in database research-Compile a list of targeted resellers and mail them frequently follow up with a phone call-Contact potential clients and give an overview of the products and the salient features-Assist with public relations, copywriting, customer follow-up and other events-Prepare weekly reports and give the latest status of my work

Contract Temporary PositionSPHERION STAFFING SERVICES – ZURICH INSURANCE COMPANYSr. Claims Specialist 03/2010-05/2010 (3 month contact assignment)• Evaluate policy coverage, contact insureds, claimants, attorneys, body shops, and medical staff to determine injuries stemming from an accident while determine and establishing reserve requirements• Handle litigated files and attend mediations as needed.• Direct defense attorney on litigated files and review any and all defense attorney bills.• Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain of custody) to analyze coverage, determine liability, compensability, and extent of damages.• Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims .Records and update status notes, document results of contact, and review relevant medical reports and information per standard operating procedures.• Determine need for independent adjusters, independent medical examiners, and evaluate claim for potential fraud.• Handle litigated files and attend mediations as needed.

• Assigned claims; review coverage; grant authority on liability/bodily injury evaluations.• Adjudicated auto claims and bodily injury claims – (represented and non-represented) • Constantly exceeded company objectives of 1 to 1 ratio by 15%. • Increased process improvement by 25% for claims division.• Train staff members regarding system capabilities and claims handling. • Facilitated employee focus groups to identify training and career paths.• Effectively managed caseload between 175-250 pending

• Handled represented and non-represented personal and commercial auto & bodily injury claims from cradle to grave caseload between 150-200 pending.• Read and analyzed initial claim report documents, transferred files, determined coverage; liability; and settled claims within scope of authority.• Defended arbitration cases and won 90% of cases.• Retrieved 85% of subrogation recovery.• Wrote estimates in field and negotiated repair settlements with body shops.• Directed Defense Attorneys in litigation files against Plaintiff’s attorney and set strategies on settling litigation claims; negotiate settlements in mediations with Defense attorneys.

• Provided research in areas of coverage, investigation, evaluation, negotiated litigation management and the resolution of serious and complex claims to improve payouts. • Facilitated resolution of claims for property damage and injury, reporting status to management through all phases from case opening through settlement. • Collaborated with in-house counsel and defense attorneys, engaging experts for certain cases, responding to subpoenas, and providing information to aid in litigation.

Responsible for processing and paying incoming medical plans.Review and evaluate medical claims from customers and medical providers.Research providers (hospitals, physicians, pharmacies, etc) to ensure proper Federal Tax Identification numbers are accurate.Insuring medical payments are issued to proper medical facilities.Answer customer questions regarding their health plan.

Audited work processes of new hires and responded to customer inquiries.Investigate and evaluate automobile claims and determine liability.Reviewed complaints filed through Department of Insurance, researched, compiled, and presented documentation indicating compliance with insurance regulations.

Marketing

Activities and Societies: National Black MBA Association (NBMBAA) American Marketing Association (AMA) Delta Sigma Theta Sorority.

Mba, Human Resources Management

Activities and Societies: National Society for Human Resource Management (SHRM) National Black MBA Association (NBMBAA) Arbitration Forums.

Paralegal Certification, Legal Studies

Bs, Business

Bachelor, Science Office Administration

Mba, Human Resource Management