Manger - Cyber Security Implementation,Security findings and gaps, Data Classification and Data Loss Program.

Retail software solutions

• Managed client’s Point of Sale Project Implementations for Fixed POS and Mobile through Agile methodology.• Managed scope, project schedules and budget. 100% delivery stats on a RAG level.• Managed project team personnel, Dev Leads, Developers, BA, QA, DPM, and DM through setting expectations of timeline, deliverables, resolving roadblocks, issues and concerns. • Managed project based on Agile/Scrum best practices (two week sprint cycle with six weeks major releases).• Developed and maintained extensive, strong and long-term positive relationships with current customers; maximized customer satisfaction and effectively communicate and manage customer expectations. • Managed the operational aspects of projects, which included multiple large scale customer solutions. • Responsible for the management of the project profitability, including project estimates, budgets, sales forecasts and expense management; Forecast and track key account metrics. • Appling a sense of urgency, commitment and focus on the appropriate priorities in order to deliver solutions in a timely fashion, including Statements of Work, Change Requests and legal matters. • Assisted with special projects and other duties as assigned or required. • Identified and developed additional sales and service opportunities within my assigned accounts. • Meet and exceed annual sales target / budgets. • Developed account strategy to ensure an ongoing customer relationship and annual revenue for Education, Professional Services, Managed Services and Software Development. • Conducted Monthly and Quarterly Business Reviews with the customer to review the holistic state of the account and discuss future and strategic opportunities. • Communicate openly and effectively with Management and Team on a regular basis. • Works collaboratively and professionally with other company associates and cross functional teams

• Managed client’s ERP and CRM Project Implementations through Waterfall and Agile methodologies.• Provided leadership, oversight management, delegation, and coordination to the various internal and external personnel that are providing services to the project including functional, technical, contractors, development, outside vendors. • Managed all matrixed members of the team on a daily and is responsible for interfacing with functional managers of team members, regarding placement, development and conflict resolution. Including documenting quarterly Project’s FTE / Contractor reviews. • Established and maintained communications among all project/programs stakeholders. • Structured, lead, and/or assisted in leading all project related meetings and reports required to ensure open communication between all team members, client’s key stakeholders, and management (weekly/monthly project reviews, kickoff meetings, weekly /monthly reports, etc.) and to properly report project status. • Assured that Project Plan(s), all appropriate reports and reporting means are developed and managed according to Merit’s PMO methodology (budget, forecast, resource planning, functional/technical documents, etc.)• Planned the project (s) assigned to, including scope, schedule, cost, and quality aspect of the project. • Managed the process of project planning including scope definition, estimating, schedule formation and monitoring, cost control measures, procurement/contracting strategies, vendor selection, start-up and and integration development. • Managed project planning and execution of tasks/activities including scope definition, detailed design and configuration. *

• Managed business process analysis, project management, business analysis, QA and Systems testing in AX2012 – including (Operations, Finance, Manufacturing, Warehouse, Sourcing, Vendor Management), and Treasury Applications: Microsoft Dynamics 2012 R3, and AX2009, Power BI, Complex Workflow solutions (Dispute, AP, Vendor Creation, Collection, and HRPR) as well as Engineering Design and Pricing Tools.• Managed AX2012 full end to end solution (including: Finance, Operations, Manufacturing/Warehouse, Vendor Management, and Sourcing). Including managing strategic plans for optimizing business system capabilities to meet the needs of all functional groups. • Established priorities for addressing business system requirements within defined budget and time constraints and lead the management, support and optimization resource planning.• Managed internal and external technical support resources as required to achieve committed development and support-service levels. This included managing an offshore developers (multiple vendors). • Collaborated with the Director of IT, providing design recommendations that delivers the appropriate access, performance and role based security that enables the effective and efficient delivery of each user’s job responsibilities• Ensured projects/ programs are defined, tracked and communicated in a consistent and effective manner, in compliance with all financial and operational controls.• Managed the tracking of key program/project milestones, provides guidance to key stakeholders, staff to streamline delivery, and communicates the portfolio dashboard weekly to management. • Communicated with senior leadership and escalate issues as needed. • Managed incident /problem tickets via Service Now on all applications to ensure all solutions are adequately supported and resolved in a timely manner. Provide root cause analysis on all major incidents.

Lead Project Manager / Business Analyst• Project Manager the implementations of enhancements for complex new and or existing applications.•Provide thought leadership on business requirements and solutions to deliver business value.•Effectively leverage the expertise of Fifth Third internal and external resources by collaborating with Fifth Third’s line of business to determine project scope, develops resource, risk, quality, cost, and coordinates requirements, schedules implementation and post-implementation plans. •Manages and leads Application Development, Quality Assurance, Onshore and Offshore and RM’s team – to ensure communication of the project scope, project plan, requirements, environments, risk/ issues and resources are met throughout project.•Follows enterprise / department project methodologies and change management procedures. •Measures success in the business results category by utilizing tools including project artifacts, voice of the customer surveys, role assignments and operational metrics.