Beth T. Email and Phone Number
Customer Interaction Project Analyst - Product Owner with 8 years of Customer Service experience & 3 years of Marketing experience.A driven and organised Product Owner currently deploying a Database Publishing Solution and Asset Management tools working closely with UK, Scottish and Irish Marketing departments and agency. Managing relationships with global colleagues and providing excellent business stakeholder management. Product Owner and project support experience in CRM, Help Centre and Chatbot (Salesforce), Social Media Management (Sprinklr, Social Studio), Store Listings Management (Yext), and Marketing Planning & Management (Workfront) and various tool integrations.
Aldi Uk
View- Website:
- aldi.co.uk
- Employees:
- 15188
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Customer Interaction Project AnalystAldi UkCastle Donington, Gb
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Customer Interaction AnalystAldi Uk Jan 2023 - PresentProduct Owner for Marketing tools managing demand backlogs, prioritisation, business through to agency and global communications and user story translations. Liaising with 3rd parties and international colleagues regularly. Experience with Sprinklr (Social Management), Workfront (Marketing Planning and Management) and Yext (Online Presence: Store Listings Management).
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Maternity LeaveAldi Uk Jul 2023 - Jul 2024
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Customer Interaction AssistantAldi Uk Oct 2020 - Jan 2023Project management with experience implementing a new CRM system into Customer Services. Focusing on the adoption of the tool & other Customer Service based projects e.g. Chatbot, Live Chat. Extensive experience implementing a Social Media Management tool to Customer Services twice, also having sight of the full end to end Marketing processes. Product Owner for Store Listings management tool and a new Customer Help Centre.
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Customer Service SpecialistAldi Uk Jun 2017 - Oct 2020Social MediaMonitoring key social events Managing difficult conversationsJuggling multiple prioritiesProject testing and business supportKey business supporting user for newly deployed social tool
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Customer Service AdvisorAldi Uk Nov 2016 - Jun 2017Omnichannel serviceManaging difficult conversationsJuggling multiple priorities
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Retail AssistantLa Clique Lounge Limited Feb 2016 - Nov 2016Data AnalyticsForecastingTrainingProduct Ownership (EPOS)Loyalty Owner -
Teaching AssistantStaffordshire County Council Sep 2013 - Feb 2016Managing relationshipsEffective communicationJuggling multiple prioritiesStarting as an apprentice, I completed a Level 3 Focus Award in Early Years Foundation Stage Practice alongside my daily role as a Teaching Assistant.
Frequently Asked Questions about Beth T.
What company does Beth T. work for?
Beth T. works for Aldi Uk
What is Beth T.'s role at the current company?
Beth T.'s current role is Customer Interaction Project Analyst.
Who are Beth T.'s colleagues?
Beth T.'s colleagues are Ella Rowland, Akash Punnoli Methal, Joshua Carlin, Ben Faulks, Jessica Fall, Rachel Woodcock, Jessica Lewis.
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