Beth Thorne Email & Phone Number

• Provided strategic communications advice and counsel to our Group Sustainable Business (GSB) function, in particular the Inclusion and Diversity team. Ensuring communications plans were aligned to key strategic priority areas – e.g. Inclusion & Diversity, Mental Health and Wellbeing and our charitable Foundations• Led on the day-to-day management of communications activity for key colleague campaigns - e.g. World Mental Health Day 2019 which included comms activity to announce our MHUK partnership extension and launch of our internal colleague wellbeing portal. We saw nearly 2,400 registrations on day one (target was 3,000 in the first month) and colleagues engaging with content from the start.• Led coordination across our corporate affairs teams, including media relations, internal communications and social media to deliver high profile communications projects and initiatives. Examples include; the launch of our first ever Race Action Plan in July 2020 as well as the publication of our inaugural Ethnicity Pay Gap Report in Dec 2020.

• Developed and delivered clear, and engaging internal content to help the business achieve its strategic goals - from written intranet messages to development of event content or film.• Led on the planning, organisation and delivery of the Group Chairman’s schedule of regional visits .• Development of MI dashboards to help aid the divisional Communications Business Partner teams with their channel strategies (Intranet, Jive based collaboration space and mobile app).

London, United Kingdom

• Provide communications consultancy across all internal and external communications to the business, specifically to the Director of Group Services and the Group Property business area.• Recently helped develop an updated communications strategy following the announcement of the Group’s strategic review to align business priorities to the new strategy. Planned and delivered communications to help 500+ colleagues understand this new strategy by working at pace to successfully deliver an internal event a fortnight after the Group’s strategic review announcement. The event had overwhelmingly positive feedback as ‘the best yet’ from over 90% of colleagues.• Provide guidance and counsel on sensitive or high profile change communications to ensure colleague experience and business reputation issues are given due consideration. Projects include the Group’s office estate consolidation programme, agile workplace campaign, open banking and robotics projects.• Support the Group Property business area to develop their 2018 communications strategy and provide regular support in developing, reviewing business as usual, as well as campaign communications to colleagues.• Provide strong written communications support across various channels – including speech writing for the Director, copywriting for the colleague intranet and mobile app, and video scriptwriting.• Tactical delivery and publishing support for our suite of channels i.e. colleague mobile app, intranet, colleague collaboration tool, live broadcasts and email.• Coach and develop team to enhance team capability through line management and peer to peer coaching.

London, United Kingdom

• Communications coordination lead for Retail’s branch closure programme, coordinating all internal, external and customer communications activity for the programme, ensuring the Group’s reputation was protected and advanced as much as possible through consistent and integrated communications.• Provided bespoke communications support to complex group-wide change programmes, e.g. high profile branch closure programme, introduction and rollout of new Lloyds mobile branches, office consolidation programme and the introduction of shared parental leave policy.• Developed communication strategies to balance priorities and align the aims of the project and the Group's strategic vision and purpose.• Recognised as a role model for the effectiveness of successful job sharing.

London, United Kingdom

London

Bromley, United Kingdom

Bromley, London

Bsc Hons, It, Business Management & Language, 2:1

Postgraduate Diploma, Internal Communications Management