Beth W. Email and Phone Number

As a DCC Area Coordinator, I excel at leading and managing daily frontline operations, driving growth, and nurturing team development at DCC. I thrive under pressure, adapt quickly, and make effective decisions with a can-do attitude. I am a skilled problem solver, known for my attention to detail, efficiency, and ability to streamline work practices. With strong communication skills, I provide clear guidance, support, and mentoring to team members, ensuring smooth operations and high-quality service delivery.My role involves accurate reporting to Directors, essential for NDIS service delivery and business success. I am committed to completing all NDIS reporting diligently and enforcing company processes to deliver services in line with organizational goals.Leading Support Workers by example, I focus on their continuous development through regular meetings, supervision, and training, fostering motivated and engaged teams.

As a Team Leader overseeing the Employment Support Services- ParentsNext Brisbane Southeast region across 8 outreach locations, I provided day-to-day leadership ensuring the achievement of team objectives and deliverables. I actively supported individual performance and career development, managing staff recruitment, appraisals, onboarding, and training to deliver exceptional service. My role involved investigating and resolving complex participant concerns, handling customer complaints, and managing major incidents with care. I prioritized meeting participants' needs while upholding Accoras' holistic values and fulfilling contractual obligations under the ParentsNext program. Regular liaison with key stakeholders, employers, and government departments was vital to maintaining strong community relationships

Supporting Parents within the ParentsNext program throughout the Brisbane Southeast Region, as a Case Coordinator at Accoras ParentsNext, I offered a holistic approach to supporting parents receiving a parenting payment with children under the age 6, whilst maintaining the dept guidelines. My caseload was very diverse, and I managed approx. 150 participants within the Logan and Bayside areas. The program is designed to help parents prepare for their future, through study or employment and to identify any barriers they may face. To support our participants to overcome or work towards overcoming their barriers through a holistic approach based on the needs of the participant. Every participant is unique and having the ability to meet the participant at their needs and support them is a part of the role I enjoyed the most.

Previously supporting ParentsNext Brisbane Southeast, as the Intake and Support Coordinator, I was the first point of call for many participants, I commenced this role at the height of Covid 19 and was working from home, at Accoras ParentsNext we adapted the program to ensure we were still maintaining support to our participants, this was via phone or teleconference. No day was the same and I excelled in ensuring we were delivering a high level of communication to the Participants and to the team.

Overseeing and coordinating day-to-day activities, and programs to improve financial income, club effectiveness, productivity and performance. HR responsibilities such as recruitment, performance appraisals; addressing employee performance and training. Budgets and strategic planning.Roll-out of Envibe and training of staff regarding POS systems.

Home and Vehicle claims consultant.

Store Manager and Skills Trainer