Perform many mid-management tasks including but not limited to overseeing collection process & practices, monitoring & reviewing collection calls, providing collectors with continuing education & coaching sessions, providing all new hire training, HIPPA & FDCPA training, handling all collector, consumer & client complaints, checking employees time cards & attendance, calculating productivity, assisting in the hiring & termination process as needed

Performed many clerical tasks which included answering patient phone calls, setting payment arrangements, collecting payments, verifying employment, filing suits and garnishments, filing and verifying insurances, handling attorney suits, general collections, working automated calling/dialer system/cold calls.

Performed many teller tasks which included assisting costumer's needs, deposits, withdrawals, cashing checks, process night deposits or mail deposits, balance cash drawer, accepted loan payments, balanced and loaded ATM daily, balanced and cleared credit card machine daily, provided customer service, answered phones and assisted customers with lock boxes.