Responsible for researching, interpreting, writing, and disseminating company policies with regard to all aspects of mortgage compliance. • Facilitates all state, federal, and internal audit examinations including preparation of packages and loan files for audit and response to audit findings. • Oversees process of preparation and completion of vendor packages including but not limited to investor, warehouse lender, secondary marketing and corporate vendor applications, agreements and renewals. • Supervises function of all corporate, branch, and Mortgage Loan Originator licensing including preparing applications and managing renewal process. • Manages corporate quality control functions including interface with QC vendor, preparation of reports, review and analysis of monthly QC reports, assembly of findings and management reports, recommendations for procedural changes related to findings, and dissemination of management reports and findings to Executive team. • Responsible for management of CFPB communication including logging of complaints and effective and timely response to the agency. • Prepares and maintains all training material and policy and procedure manuals related to compliance and quality control

Responsible for the day-to-day operational functions for the processing, closing, funding and post closing departments. • Extensive pipeline management. • Successful management of multiple warehouse lines. • Oversee loan sales with multiple investors. • Successful implementation of Processing/Underwriting POD structure. • Coordination with the Compliance department to provide proper adherence to legal, state regulatory and company policy/procedure requirements. Updated fee mapping with Mavent. • Facilitated a funded volume production increase from 225 units to over 600 in 5 months. • Maintain the highest customer service standards. • Build interpersonal relationships with other business partners, management, third party vendors and subordinates to enhance departmental cooperation and communication. • Follow proper risk, audit and compliance controls to mitigate financial risk to the company. • Begin working with sub-servicer upon selling direct to FNMA & Freddie Mac.

Completed a 10% monthly Mavent audit on originated loan volume. • Responsible for Mavent responses, corrective action and management summary reports. • Handled monthly quality control reporting for Originations with outside vendor. • Processed monthly quality control reporting for Servicing with outside vendor. • Prepared QC management reports for Originations and Servicing. • Responsible for State Audit requests. • Maintained a vast knowledge of state and federal regulation to remain compliant. • Served as liaison to update necessary team members and departments as regulation changes occurred. • Worked with outside vendors to maintain up to date document packages. • Maintained compliance database for audits. • Responsible for the day-to-day operational functions for multi-faceted mortgage originator. • Supervised staff who prepared and delivered all federal and state disclosures. • Oversaw new file set up including ordering of services and vendor management.. • Managed processing staff pipelines and file flow through closing. • Reviewed and answered quality control reports. • Implemented policies and procedures and handled workflow management. • Oversaw loan sales including maintenance and management of warehouse lines. • Improved growth 25 percent month over month.

Managed day-to-day operations for broker/correspondent lender • Restructured processing, closing, post closing/audit departments • Enhanced the file flow process from sales partners, growing the business from strictly broker based to a correspondent level • Managed processing, closing, compliance, post closing and selling of loan files to investors • Maintained high level of pipeline management to create substantially higher closed loan volume • Successful implementation and management of multiple warehouse lines

Oversaw daily mortgage lending operations for the branch. Monitored the loan flow and coordinated structure within every department to ensure daily quotas and high customer service levels were maintained • Managed all aspects of wholesale lending including data entry, underwriting, closing and post closing/shipping. Received East Coast Outstanding Customer Service Award • Handled daily pipeline management with Sales partners – which involved communicating product and underwriting updates, assistance in prioritizing rate lock expiration and/or contract dates. • Performed monthly audits to ensure all departments were adhering to proper policies and procedures. Educated employees on audit results and trained as necessary. • Worked closely with Compliance department to ensure all loans met state and federal guidelines and regulations. Maintained one of the lowest national defect rates in both branches. • Facilitated underwriting flow with a volume of 400 to 800+ loans being underwritten monthly. • Coordinated with closing team a monthly volume of 30 to 85 mil, meeting and exceeding branch plan. • Provided second signature approval to a million dollars along with daily appraisal reviews. • Successfully managed a team of 15-45 employees and met their daily requirements. Interviewed, trained, completed HR paperwork and approved payroll time for employees.