In charge of preparing all invoices for bi-monthly billings

• Lead customer service representative and responsible for training• Hands on experience in medical records management and clinical procedures associated with animal care• Responsible for handling and shipping laboratory samples• Experienced in all receptionist duties and going above and beyond and customer service• In charge of maintaining accounts receivable and collecting on all open balances• Proficient in filing insurance claims with multiple companies and fighting appeals• Experience in VIA Veterinary System including maintaining and triaging four doctors schedules in addition to outside specialists schedules• Experienced in assisting clients in obtaining payment assistance such as Care Credit• Participated in continuing education in order to further my knowledge and assist in client education• Knowledgeable in prescription medication including dispensing and dismissing uses with clients• Ability to determine emergencies and appropriately determine the proper course of action

•In charge of all office duties including filing, answering and directing all incoming calls, and organizing, scanning, and distributing all incoming paperwork•Responsible (along with the owner) for interviewing, hiring, and training new employees•Responsible for booking shows for sales teams and scheduling install technicians for the jobs.•In charge of check writing and payroll•Responsible for keeping all personal and confidential information of customers safe•Assisted the owners with all duties included in closing the business