Beth Zhou Email & Phone Number

Shanghai City, China

Responsible for technical and commercial support for liquid handling, volumetric instruments and life science consumable products. Product branding, market information collection and price modelling. Attend and organize seminars and expos. Sales channel management. Traings to sales and dealers.

Shanghai City, China

Collect market information, analyse market demand and trend (up stream and down stream), implement sales and marketing strategies.Gather customer and product insight, competitor information and price analysisMarket and account planning including sales forecasting of current year and business planning of following 2 yearsCollect global product information and updates and help to prepare local product brochuresBuild up brand awareness through effective commercial events, new… Show more Collect market information, analyse market demand and trend (up stream and down stream), implement sales and marketing strategies.Gather customer and product insight, competitor information and price analysisMarket and account planning including sales forecasting of current year and business planning of following 2 yearsCollect global product information and updates and help to prepare local product brochuresBuild up brand awareness through effective commercial events, new product launch, customer seminarsCooperate with 3rd party consulting firms to analysis market information and prepare strategy reportSales forecast report (BW report), update and team forecast analysisIdentify new sales potentials, market research for new customers and projectsPrepare customer interaction, visit/call, provide interaction report and update forecast and quotation in CRM and SAPImplement and utilize Margin Management Tools to analyse product marginPrepare technical/commercial agreement; negotiate/revise pricing with relative pricing tools, contract negotiation and contract managementCarry out sales activities to achieve sales target and increase market share with reasonable profitConduct post sales follow-up and assist in technical service if required Follow up missing payments, delivery plans and handle claimsBudget control including: account receivable, overdue, networking capitalAttend industry conferences and prepare for company booth to present responsible products and establish connection with potential customers/supportersSales support activities include but not limited to: PR/PO creation, meeting and travel scheduling, etc. Show less

Shanghai City, China

After-sales technical support for hardware / software issues and kits related issues from the customersCommunicate with inside and outside customers (life science, molecular diagnosis, women health), distributors for equipment shipping and logistic arrangements, include but not limited to packing, freight, etc. Parts demand planning, weekly consumption and demand analysis, prepare stock according to SI forecast in the following two weeks.Use SAP to manage inventory, parts stock… Show more After-sales technical support for hardware / software issues and kits related issues from the customersCommunicate with inside and outside customers (life science, molecular diagnosis, women health), distributors for equipment shipping and logistic arrangements, include but not limited to packing, freight, etc. Parts demand planning, weekly consumption and demand analysis, prepare stock according to SI forecast in the following two weeks.Use SAP to manage inventory, parts stock, order tracking, receiving and stocking out ordersConduct experiments on repaired equipment using demo kits/ standards to ensure repair is fully completed Cooperate with global product support for technical and product quality issuesContact customers regarding equipment status and suggest warranty packagePrepare and attend equipment related trainings for distributorsPrepare and translate manuals and installation applicationsUse CRM to manage customer and company information and instrument repair logCommunicate with sales and customers for making quotation for non-warrant instrumentsCoordinate with other Field Service Engineers to make sure instrument installation and repair is conductedSupport other Field Service administration work (include but not limited to invoice and contract management, overdue follow up)Assist in team budge control Show less

Winnipeg, Manitoba, Canada

work in the nanotechnology and tissue engineering lab in Manitoba Institute of Child Health (MICH)

Winnipeg, Manitoba, Canada

research assistant in Department of Textile Sciences working on biomaterials for wound dressing

Master, Biomaterials And Tissue Engineering

Activities and Societies: Institute of Textile Sciences (ITS)

Bachelor, Bioengineering