-Support highly visible projects aligned with Field Sales organization -Responsbile for implementation of projects across distribution-Conduct research internally and externally to obtain information supporting project work- Conduct interview, focus group and pilots - Compile and analyze qualitative as well as quantitative data and conduct follow-up/data verification as needed-Provide regular status updates to supervisor and present recommendations-Perform special projects as requested

- >80% travel position with assignment locale changing approximately every 8 weeks- Responsible for LMS (Lean) transformation within local sales and service offices as well as call centers. - Facilitated training for management as well as front line employees to introduce and reinforce LMS principles and tools. -Responsible for leading huddles and RCPS (root cause problem solving) sessions within greater LMS team. -Partnered with management to deliver coaching and feedback to front-line employees.-Develop PowerPoint presentations for delivery to stakeholders-Create Excel based workbooks and spreadsheets to demonstrate results-Create process maps to identify bottlenecks, pain points and waste in processes

Licensed insurance agent responsible for delivering consistently excellent customer service in person as well as through incoming and outgoing phone calls. Provided support to local sales representatives in servicing existing customers while also seeking and writing additional lines of business as appropriate. Acted as mentor to new sales and service representatives and assisted in onboarding and training.