As the Operations Manager at Tenancy360, I have played a pivotal role in building the department from the ground up. I have implemented a wide range of processes and procedures to ensure operational efficiency, while also monitoring KPI’s and analysing the results to continually refine and improve our practices. My efforts have focused on creating a structured and effective operational framework, which has significantly contributed to the company's success. Additionally, I manage and guide a talented team, helping them achieve their best and drive the department towards excellence.