Employed as an Exams Administrator at Hartpury College, organising and delivering written and computer-based examinations, whilst providing outstanding customer service to students, staff, and alumni.The main duties include:• Providing an advisory service to staff, students and alumni in accordance with Exam Board Regulations• Maintaining MIS database details to ensure all student information is correctly enrolled and that information received is correct before submitting registrations and exam entries• Identifying any candidates who have specific access arrangements, ensuring they have the correct paperwork in place and applying to the awarding body for approval of these arrangements• Establish, review and maintain operational handbooks for examination organisers• Recruitment, training and delegating invigilators to exam shifts, ensuring they have all the necessary information and paperwork to invigilate the exam• Organising room arrangements appropriate for exams in accordance to JCQ and internal COVID-19 guidelines• Preparing for exams by using MIS data to produce attendance registers, desk cards and access arrangement information• Undertake the preparation, dispatch and security of examination materials

Employed as an Personal Assistant / Administrative Associate at Avenue HQ. Responsibilities included:- Fully supporting the Directors and Executive Team in the running of the organisation including arranging travel and accommodation, diary management and liaising with external clients to schedule meetings.- Managing internal HR systems including multi-site payroll, collating staff personnel files and involvement in recruitment, promoting vacancies and organising inductions.- Front Office Management involving welcoming members and visitors to the co-working space, maintaining the multi-site member database, managing the room booking system for members and external events and organising a range of staff wellbeing events on site.- Ensuring the smooth running of the company’s administration through the continuous development of physical and digital administration systems and processes.- Aid the accounts department in reconciling invoices along with other related administrative tasks.- Responsible for all the administrative services and administrative staff at the company ensuring that they support the mission and ethos of Avenue HQ.

Employed as a seasonal sales assistant in the Liverpool One store for two consecutive seasons. Responsibilities include; - Assisting customers to locate items, maintaining a safe, clean store environment and ensuring a high standard of customer satisfaction with every visit - Answering external calls to assist with customer queries and regional staff contacts - Promoting the reward scheme to encourage customer loyalty and managing customer data collection for membership subscriptions

Employed as a Visitor Assistant for the opening of 'China's First Emperor and the Terracotta Warriors' exhibit at the World Museum. Duties and responsibilities include:• Being the first point of contact in the museum, welcoming customers visitors in a warm and friendly manner whilst also checking tickets and help guide customers around• Managing the Reception Desk throughout busy periods, answering customer questions, responding to queries via email and telephone, and monitoring staff and visitors signing in• Trained in a variety of roles to maintain staff and customer safety within a security role including bag searching, control room monitoring and gallery security

Employed as an original member of the museum visitor experience team. Responsibilities include;• Delivering five-star customer service with a positive approach to answering customer questions and providing additional support to any guests with accessible needs• Designated crew Health and Safety representative and maintaining a safe and clean museum environment• Demonstrating flexibility to working within different departments within the museum (eg. the café and the shop) in a variety of shift patterns

• Attending to customers with friendly and helpful table service with gestures such as serving drinks, offering advice and personal positive opinions on the menu and wine list• Liaising effectively between the kitchen and front of house in busy periods and regarding customer complaints• Navigating an electronic system for sending orders to the kitchen and bar efficiently and troubleshooting the system• Handling the transferal of money professionally via cash and card transaction, completing end of day cashing up• Recruitment and training of new staff• Organising rotas and delegating roles within the team• Handling customer complaints confidently and efficiently• Maintaining a positive work environment by effectively communicating with the team at busy periods.

• Improving on my effective social and interpersonal skills when interacting with customers.• Assisted the front of house staff to manage a busy tearoom so that it was smooth running, organised, clean and executed to the high standard associated with the National Trust.• Liaised effectively with the kitchen and assisted when required.• Executed the hygienic method of preparing and serving food through completing my Food and Hygiene Qualification through the National Trust.• Influenced the development of the tearoom management by contributing my feedback upon how the changes could be advanced to improve efficiency and customer happiness.• Maintained a positive work environment by effectively communicating with my co-workers at busy periods.• Processed customer invoices and managed effective payment by cash and card transaction.• Handled customer complaints confidently and efficiently to ensure an enjoyable outing.

Employed as an office administrator in a secondary school with a pupil roll of 800+.Roles and responsibilities included;• Managing office management duties within the office including database management, communications, financial management, and confidential document storage• Providing efficient assistance to the head teacher, lead team and governors, including the management and arrangement of meetings, agendas, minutes, and the typing and disseminating of correspondence• Gained experience in the use of a wide range of Microsoft programmes including Word, Powerpoint, Outlook and Excel• Ensuring the safety of the staff and pupils by abiding to first aid procedure, safeguarding and confidentiality at all times• Managing both switchboard and email communications• Input data into the database• PA responsibilities: managing and arranging meetings, managing online calendars, minute-taking and disseminating correspondence• Supported teaching staff in classroom and extra-curricular activities.