- Enhance Client Experience: Drive an exceptional service experience for key clients, ensuring their needs are met with a proactive approach.- Relationship Management: Manage client relationships on both operational and strategic levels, fostering trust and long-term partnerships.- Continuous Improvement: Develop and operationalise Account Plans that focus on continuous improvement, aligning client goals with service delivery.- Onsite Engagement: Serve as the face of Gattaca services, integrating with client teams to facilitate seamless collaboration and support.- Service Optimization: Identify opportunities to enhance service offerings, ensuring a best-in-class experience that promotes relationship growth.- Solution Development: Craft innovative solutions to support account development, driving mutual success for both clients and the company.- Supply Chain Management: Establish and manage efficient supply chain processes to meet client expectations and requirements.- Collaboration with Consultants: Liaise with Group delivery consultants to ensure timely communication and fulfilment of client requisitions.- Performance Monitoring: Work within established contractual SLAs and KPIs to maintain high service standards.- Client Review Participation: Produce management information and lead in regular client review meetings to assess performance and drive improvements.

Operational Delivery Management: Accountable for all aspects of operational delivery for the account, ensuring alignment with agreed budgets and account objectives. Oversaw day-to-day operations to maximise efficiency and effectiveness.Client Relationship Management: Developed and maintained strong relationships with clients, focusing on understanding their unique needs and challenges. Leveraged these insights to drive satisfaction and loyalty.Account Growth: Strategically identified and pursued opportunities for account growth through cross-selling and up-selling initiatives, enhancing service offerings and increasing overall revenue.Performance Monitoring: Ensured strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as defined in the contract, regularly monitoring performance metrics and implementing corrective actions when necessary.Supply Chain Management: Managed all aspects of the supply chain to guarantee timely and efficient delivery of services and products, optimising processes to meet client expectations and enhance overall service quality.Relationship Building: Cultivated effective client relationships by fostering open communication and trust, positioning the company as a strategic partner in achieving their business goals.Collaborative Problem Solving: Worked closely with clients to identify challenges and develop tailored solutions, facilitating a collaborative approach to problem-solving that drives mutual success.Continuous Improvement: Proactively sought opportunities for improvement within operational processes and client interactions, implementing best practices to enhance service delivery and client satisfaction.Reporting and Analysis: Regularly provided reports and analysis on account performance, offering insights and recommendations to clients and internal stakeholders to support informed decision-making.

Onsite Recruitment and Operations Service: Delivered comprehensive recruitment and operational services across various client locations, ensuring tailored support for unique client needs.Contractor Management: Managed an extensive portfolio of over 100 contractors across the UK, providing 24/7 support for temporary, contract, and blue- and white-collar recruitment solutions.VMS Implementation: Led the implementation of a Vendor Management System (VMS) to enhance accuracy in reporting on spend, time to hire, and other critical recruitment metrics, facilitating data-driven decision-making.Second Tier Supply Chain Development: Established and managed a second-tier supply chain to address evolving recruitment needs, ensuring flexibility and responsiveness to client requirements.SLA Compliance: Ensured all recruitment requirements were met within agreed Service Level Agreement (SLA) deadlines, maintaining a high standard of service delivery and client satisfaction.Stakeholder Relationship Building: Fostered strong, lasting relationships with key stakeholders, effectively maximising business opportunities and driving collaboration across teams.Performance Monitoring and Reporting: Regularly analysed recruitment performance and provided actionable insights to clients and internal teams, supporting ongoing improvements and strategic planning.Continuous Improvement Focus: Actively sought opportunities for process enhancements within recruitment operations, implementing best practices to improve efficiency and effectiveness.

A specialist Consultant providing support to clients and candidates within Rail Rolling Stock Industry.

Responsible for managing end to end recruitment providing hiring managers with advice and guidance on all aspects of the recruitment process. Work on all stages of end to end recruitment for both bulk and individual recruitment campaigns on a local or national basis. Be proactive in identifying potential issues with recruitment activity and progress against resourcing plans, particularly for bulk recruitment. Analyse advertising and assessment methods on a regular basis and provide suggestions for changes and improvements as appropriate. Manage the candidate experience, communicating regularly and effectively with candidates to ensure that we are represented in the market as a superbrand employer and Belron® UK as a Great Place to Work. Provide advice and guidance to applicants on all stages of the recruitment and selection process. Work with recruiting managers and HR Managers in arranging and facilitating assessment centres including ensuring appropriate facilities, paperwork and recruitment support is available.Manage vacancies on the recruitment tracking system.

Recruiting 16-24 year olds that would like to get into the automotive business with the Volkswagen Group. This job includes advertising vacancies, sourcing candidates from an online database, conducting telephone interviews, as well as face to face interviews with candidates and submitting the most suitable to the dealerships. This job role also includes attending career events and arranging our own events for candidates. As a result of my hard work, I was the top recruiter in my team for 2016, recruiting 150 apprentice’s within 10 months.

Managing a number of car dealerships, ensuring that customers are contacted promptly, ensuring timely follow up to maximise business opportunities, and records of conversations recorded onto company database.