Bethan Young Email & Phone Number

Wrexham, Wales, United Kingdom

Wrexham, Wales, United Kingdom

• Working closely with new sources of business to establish the best way we can help them and their clients.
• Ensuring clients are up to date with our process and fully understand why we do things.
• Maintaining a professional relationship with clients so they are happy to approach us with new lines of business.
• Identifying new opportunities by exploring and researching the ever-changing market.
• Actively being involved with all parts of our business so we work better as one efficient and effective unit.
• Regularly communicating any hurdles which may impact our process, and subsequently being involved in the solution.

• Working on Newgate’s Ebay store, increasing sales and traffic by 1000% in 6 months.
• Maximizing sales opportunities, actively finding new markets and customers.
• Working with existing customers to increase retail sales.
• Processing web and trade orders, creating weekly and monthly sales reports, and ensuring all admin work is up to date.

• Working with management to coordinate guests' visits, dealing with issues efficiently and effectively.
• Processing admin paperwork including sensitive safeguarding documents and risk assessments.
• Creating programs and arrival paperwork for all visitors to the center.
• Delivering excellent customer service over the phone and in person, welcoming visitors onto the center and organizing the hospitality requirements for guests

• Training members of the staff to deliver activities and customer service skills following standards and procedures.
• Coordinating activities and programs to ensure a smooth running of the center, holding a maximum of 1200 guests.
• Liaising with other departments to ensure guests have the best experience possible
• Caring for the welfare of guests and staff, managing sensitive safeguarding issues professionally and discretely.
• Creating and planning new programs and activities for staff to deliver to guests.
• Working with the Guest Care Manager to ensure all guests have received the level of care and attention expected.

• Delivering outdoor activities to groups of guests, including archery, zipwire, abseiling, orienteering and many more
• Managing groups of guests throughout their stay
• Ensuring all expectations were met and exceeded
• Caring for the welfare of guests and staff, managing sensitive safeguarding issues professionally and discretely
• Creating and planning new programs and activities for staff to deliver to guests.
• Working with the Guest Care Manager to ensure all guests have received the level of care and attention expected.

Levels In Music, Welsh & History, A

Rades In English, Maths & Science, B