Bethanie Johnson Email and Phone Number
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Graduate in CS 4-year college with 2 years of IT experience including:Technical experience:-Capstone: Web applications for an aerospace company transferring accumulated academically knowledge into real-life situations, co-wrote business documents, maintained product backlog, served as communication liaison, managed project budget, designed project presentations-Manage IT tickets for the DOTtime Configuration Team in Team Foundation Server while coordinating with other project work streams & management-Communicate DOTtime configuration technical service announcements for agency statewide to wide range of stakeholders & thousands of end-users-Designed DOTtime configuration technical service announcements for agency statewide to wide range of stakeholders & thousands of end-users.-Perform & implement Unit Testing based off of technical design documents, using Agile approach to develop new software with Configuration & Software QA work streams-Maintain DOTtime system enhancement website which serves as a resource for more than 8,000 employees-Assist DOTtime Configuration Team in data entry tasks for marine configuration of DOTtime-Re-designed DOTtime technical service announcements-SQL Database Designed for Investment Portfolio-Redesigned & lead implementation of new digital filing system for clarity & consistency & managed & maintained both digital & hardcopy files in compliance with Federal guidelines-Designed & launched Seattle University’s Expanding Your Horizons Conference website using html, JavaScript, & bootstrap references from Seattle U’s original website-Maintained & managed Seattle University’s Psychology department website via content management system EktronSoft skills:-Assisted in training new employees in digital & office best practices-Excellent oral & written communication skills (in person, email, phone)-Complete tasks in a timely manner with limited guidance, making decisions-Self-motivated & self-sufficient
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Web Computing SpecialistUw Medicine Mar 2022 - Present
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It Support TechnicianWashington State Office Of The Attorney General Sep 2019 - Mar 2022Provide first line technical support to customers, asking questions to provide or explain possible solutions via phone, email and occasionally in person.• Perform initial problem diagnosis and determine structured responses to known issues.• Process requests for resources, such as new users and permission changes.• Use help desk software to log calls with descriptions of issues, progress and solutions.• Troubleshoot and remediate computer workstations, agency iPhones, printers, network connectivity, and software issues and initiate customer service tickets and document all troubleshooting steps taken.• Reset passwords in agency applications and network services.• Perform software installations and updates.• Create, update, and maintain knowledge articles in knowledge base system.• Maintain and troubleshoot software applications including: Adobe Acrobat pro, AGO Timekeeping, GoTo Meeting, Skype, Cisco Jabber, Microsoft Suite, F5 VPN and other approved software.• Manually map/re-map shared drives and update group policies via command prompt.• Create tickets and work with vendor to resolve phone line issues and requests. • Troubleshoot desk and mobile phones. -
Office Assistant 3Washington State Department Of Transportation Feb 2019 - Sep 2019Olympia, Washington•Manage IT tickets for the DOTtime Configuration Team in Team Foundation Server while coordinating with other project work streams and management•Communicate DOTtime configuration technical service announcements for agency statewide to wide range of stakeholders and thousands of end-users•Designed DOTtime configuration technical service announcements and forms for agency statewide to wide range of stakeholders and thousands of end-users.•Perform and implement Unit Testing based off of technical design documents, using Agile approach to develop new software with Configuration and Software QA work streams•Maintain DOTtime system enhancement website which serves as a resource for more than 8,000 employees•Assist DOTtime Configuration Team in data entry tasks for marine configuration of DOTtime•Re-designed DOTtime technical service announcements•Host triage meetings, schedule meetings for the DOTtime Configuration Team, Time & Leave Team and Business Analysis Team. -
Assistant Front Desk ManagerSeattle University Office Of Research & Sponsored Projects Mar 2016 - Jun 2017Seattle• Improved ORSSP website by editing content for clarity and organization utilizing website platform Terminal – 4 and applying website best practices from research, ultimately optimizing user interface.• Redesigned digital filing system for clarity and consistency and managed and maintained both digital and hardcopy files• Collaborated with supervisor on program lay out for Annual Student Research Grant Fair, alleviating some of the stress of completing the project alone and expediting completion.• Assisted in training new employees in digital and office practices• Communicated effectively with colleagues in various departments via email and in person
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Assistant Front Desk ManagerSeattle University'S Department Of Psychology Sep 2014 - Mar 2016Seattle• Maintained and managed Psychology website via website platform Ektron, keeping website updated with current information about the program and upcoming events• Developed and maintained digital filing system using Excel, keeping track of undergraduate major and minors program status• Developed visual database of available office electronic items to simplify process of non-technical faculty to find technical items they need.• Designed printed digital media content for events and faculty requests• Assisted in training new employees on office and technology practices• Re-wrote and improved undergraduate office assistant handbook• Communicated with students consistently via phone, email, and in person
Bethanie Johnson Skills
Bethanie Johnson Education Details
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Computer Science
Frequently Asked Questions about Bethanie Johnson
What company does Bethanie Johnson work for?
Bethanie Johnson works for Uw Medicine
What is Bethanie Johnson's role at the current company?
Bethanie Johnson's current role is Web Computing Specialist for UW Medicine.
What is Bethanie Johnson's email address?
Bethanie Johnson's email address is be****@****ine.org
What schools did Bethanie Johnson attend?
Bethanie Johnson attended Seattle University.
What skills is Bethanie Johnson known for?
Bethanie Johnson has skills like Microsoft Office, Microsoft Word, Agile Methodologies, Customer Service, Web Applications, Teamwork, Microsoft Excel, Project Management, Microsoft Powerpoint, C++, Html, Javascript.
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Bethanie Johnson
Senior Caseworker At Division Of Child And Family ServicesSalt Lake City Metropolitan Area -
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