Beth Thada Ola, Hdi-Scm, Hdi-Scd, Itil® V3, Cspo, Cal-E Email & Phone Number

Oxford, WI, US

Appleton, Wisconsin, United States

• Currently leading a dynamic team of 15 engineers specializing in Enterprise Productivity, Remote Office Technology, and Hybrid Meeting Support. We are dedicated to providing a white-glove experience for our end-users.
• Vision and Strategy: Developed and communicated a clear vision for enterprise productivity, aligning tools and initiatives with organizational goals.
• Project Oversight: Managed projects from inception to completion, ensuring timely, scope-appropriate, and budget-conscious delivery.
• Design and Implementation: Oversaw the design, development, and implementation of productivity tools and systems, including collaboration platforms and workflow automation tools.
• Integration: Ensured seamless integration of new systems with existing IT infrastructure and business processes.
• System Maintenance: Maintained the reliability, availability, and performance of productivity systems through regular updates and maintenance.

Green Bay, Wisconsin Area

• NATURE’S WAY, Green Bay, WI 2017 to PresentManager, IT Service Desk and Technical Support Responsible for leading and developing the Service Desk and Technical Support teams, including all support processes, policies.
• Recommend and lead continual improvement initiatives in all Service Desk and Technical Support processes as well as Service OLAs and SLAs, which include the following: o Managed Print Services o Managed Support Vendor.
• Oversee Knowledge Management processes to ensure documentation is created and maintained
• Involved in the Nature’s Way Common Client Project as their Communications Manager and Associate Liaison: This project is designed to provide a consistent experience for Nature’s Way associate’s desktops, both virtual.

Neenah, WI

• Business Relationship ManagementProvided support to 30 manufacturing plant managers country-wide. I was able to reduce the barriers between them and IT by listening, formulating plans for solutions and then.
• Recommended hardware and software upgrades to improve productivity
• Negotiated to support hardware funding and provided results that saved money and increased productivity
• Formed and led a team to install and deliver Windows 7 upgraded computers across the company
• Created Business Cases, Risk Analysis, Cost Analysis Benefits, Vendor programs, Transition plans, Score Cards and made recommendations to Senior Management for approval for the following projects:PC Refresh Saved.
• Lead and developed 20 Technical Support Analysts across 30 sites in North America

In this role I had the ownership of the global design, development and implementation of IT Service Management policies and processes. Engagement of appropriate IT and Business personnel during high impact system outages was imperative in this role. I ensured excellent communication to customers of all unplanned and planned events.In addition, I led and.

• Developed staff and team leadership
• Ownership of processes and procedures – incident management
• Managed customer service improvement projects
• Oversight/ creation /maintenance of support knowledge database
• Supported migration of IT organization to SLA driven results
• Provide L1 Analyst II support

Bemis Company, Inc. Oshkosh, WI

• Support End Users and Executives with technical needs and training
• Built relationships with End Users and Executives
• Maintained hardware and ensured users are current with technology changes
• Upgraded software, operating systems, hardware
• Created images and built computers
• Diagnosed and troubleshoot computer problems

Bemis Company, Inc Oshkosh, WI

• Supervised, mentored, lead and encouraged the Technical Support Center Team
• Developed and maintained call tracking standards
• Daily and monthly call statistic reporting
• Maintained documentation
• Maintained call tracking (HEAT) system
• End User Support, training, advising

Oshkosh, Wisconsin Area

At this time Bemis outsourced their Help Desk from a company in Ohio. Leaders wanted in house support and I was contracted in to build the Help Desk from scratch. I hired team members, assisted with the build of the call management system and supported the call tracking system. Within a year I was hired on at Bemis because of my exceptional service.

Bachelor Of Arts, Management And Communication, Cum Laude Honors

Masters Of Science, Organizational Leadership, 4.0