Bethany Abbott Email & Phone Number

Lead support for company-launched vendor platforms, including end-user training, adoption and onboarding, troubleshooting, process development, as well as monitoring API interaction with other information systems and platforms. Consulted with internal and external technical experts to resolve any platform escalations resulting from functional issues. Tested potential fixes and enhancements for user experience.Planned and executed implementation and enhancement strategies for new and existing programs servicing internal and external customers and partners, scoping resources needed for target delivery.Assisted team in managing network of over one thousand vendor companies who provide service to consumers and clients. Recruit new vendors and service providers as needed.Received 2017 Associate of the Month award and Shining Star of the Week(s) recognition. As Co-Chair of company Philanthropy Committee, launch new initiatives, such as Volunteer Program, Adopt-A-Family Program, and Relay For Life initiative while continuing annual initiatives. Received 2017 Corporate Caring Finalist award. Nominated by Executive Leadership for Columbus Business First 40 Under 40 honoree.

Provided ongoing services to families to address child abuse and neglect concerns, attended court hearings in representing Clark County Family & Children Services, organize service providers, and facilitate administrative meetings.

Determined initial/ongoing eligibility for emergency assistance and self-sufficiency assistance.Interviewed applicants, scheduled appointments, collected program verifications.

Created case/discharge plans for at-risk homeless with the goal to obtain and maintain housing through linkage to community resources, and thorough assessments to determine level of services needed.

Managed entire phone system, assisted customers with general needs, and provided reports regarding expenses.

Gathered research on grant resources, prepared client-agency grant applications.Tabulated results of surveys and data collection, corresponded with corporate clients for fundraising.