Bethany Addison Email & Phone Number

Newnan, Ga, Us

Accela services support role for customer success, analytics, project management, SaaS configurations, customizations, and reporting services using various tools (like Izenda/Ad Hoc, Insights, Crystal, and SSRS).

Newnan, Georgia, United States

Team Leadership and Support Services:• Spearheaded the software support team as the dedicated lead, overseeing rollout of several projects.• Pioneered the development and launch of a comprehensive support service ticketing system for streamlining collaborative tracking and documentation efforts.• Produced dynamic, user-friendly resources, including simplified user guides, documentation, analytical dashboards, and other materials for both internal and external users.• Acted as a bridge between highly technical situations and non-technical users, effectively translating complex ideas for enhanced understanding.Software Development and Project Management:• Actively participated in a wide spectrum of software development projects, with a strong focus on software implementation, customer success, and software engineering.• Leveraged a versatile toolset that encompassed Microsoft 365, Azure, Adobe, ArcGIS, Git, Accela (SaaS), ePermitHub Digital Plan Room, SQL/SSRS, JavaScript, Jira, Laserfiche, and other web-based applications tailored for local government.• Demonstrated a consistent commitment to project excellence, ensuring that each project was delivered on time and functioned as intended.Project Coordination and Regulatory Expertise:• Coordinated and led as many as 30 active development review projects concurrently, expertly orchestrating complex development initiatives for successful outcomes.• Developed a reputation for being detail-oriented, organized, consistent, and fair in project management and oversight.• Distinguished with GSWCC Inspector and Plan Reviewer certifications, showcasing comprehensive knowledge of plan review processes, environmental planning best practices, and regulatory compliance.

Newnan, Georgia, United States

Leadership and Customer Service Focus:• Demonstrated strong leadership skills as a multi-functional, cross-trained servant leader within the real estate services team.• Prioritized and instilled exceptional customer service as a core value, fostering a client-centric approach within the team.Technical Support and Equipment Services:• Provided comprehensive technical support for IT, encompassing network, web development, and locally hosted custom court software.• Delivered technical services, specializing in troubleshooting and maintenance to ensure operational efficiency.Certifications and Regulatory Compliance:• Attained top-ranked certification as an indexer in the state, achieving a perfect score that reflects meticulous attention to detail.• Acquired certification as a Passport Acceptance Agent, demonstrating a commitment to regulatory compliance and precision.Account Management and Financial Excellence:• Successfully managed a diverse portfolio of 10+ high-value accounts.• Maintained impeccable account balances and consistently delivered flawless audit results, showcasing a track record of financial excellence.• Strong understanding of various best practices as well as GAAP and PCI compliance.

Carrollton, Georgia, United States

Carrollton, Georgia, United States

Associate'S Degree, Accounting

Activities and Societies: Phi Beta Lambda

Associate'S Degree, Criminal Justice Technology

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Phi Beta Kappa (international honor society)