Mercom Group is a leading provider of recruitment services for Software Development/Engineering, Life Sciences, Government Contracting, ERP/CRM, Web Technology and Database Applications/Warehousing.We connect you with experienced and skilled professionals for the most difficult consulting positions. Our focus is helping businesses connect with the quality contract professionals they need to succeed.In business for over 15 years, Mercom Group serves mid-sized to Fortune 1000 companies across the United States and Worldwide. We’ll set our extensive resources in motion to meet your needs on time, whether it’s one applications developer or an entire implementation project team.

Lead Business Analyst on project to convert current desktop application to a web based platform. Responsible for the UX designs and business requirements for each section of the application.Full Media Buying and Result Tracking Application that provides clients an ROI on their Media Campaigns as well as manage orders and invoices.  Partner with QA and Development teams to ensure business requirements and testing plans for each sprint within the project deadlines. Responsible for translating client usability needs to the team when implementing new designs. Performed User Acceptance Testing sessions with our top 5 clients onsite to gather feedback on the new platform and usability. Using the UAT session results, implemented updates that ultimately improved program to ensure successful launch and user experience.

Managed the results and reporting for live media campaigns within the department encompassing formatting data files, gathering results and reviewing projects with the Brand team. (20-25 Live Campaigns). Implemented and administered software training needs for new employees on internal buying application. Managed the daily troubleshooting reporting and resolution within the department for any data or software issues within the media buying application. Assisted Brand team on new client calls and new campaigns to assure campaigns were set up correctly within the application to deliver the best results to the client.  Met with Brand and Planning team weekly to review specific campaign results and provide input for revisions to results tracking. Delegated data entry needs and day-to-day workload to Operations team.

- Lead contact for currently 14 major accounts, have implemented 49 accounts in total successfully in 4 ½ years. Administered the complete introduction and implementation of the Software Application, which entails training clients to use the information system and ensuring the complete transition to immediate user activity with upcoming Media Campaigns for Radio, Television and Print.- Work directly with Sales Team on analyzing new prospects and determining if the accounts will be a good fit for the software.- Support clients with all daily activities which include troubleshooting issues, scheduling and leading conference calls while demonstrating excellent customer service skills and keeping clients up to date on any enhancements and/or issues within the program.- Manage the Implementation team and assist with any questions or issues, conference calls, and Training sessions.

- Support and manage Implementation accounts for 6-9 months until fully acclimated to the system and then finally oversee the transition to their new Account Executive based on region.- Compile complete training package information to new clients. Travel monthly within the US to deliver onsite training. Follow up on post online trainings and complete client write ups post training. Prepare and file training estimates, agendas and expense reports. - Maintenance of client database and information. Master of Software Application System. Main support for senior team members- 2009 Employee of the Year

- Support and manage Client Service accounts on a day to day basis with necessary phone and/or email support on the system.- Maintain all client information and workflow detail within a CRM database.- Host online and onsite Training sessions specific to parts of the software application upon the Client’s request.

- Independently hosted NYC events. Duties included managing client guest list, guest transportation, event fees and entertainment.- Expanded client base by contacting local businesses and networking in an effort to increase sales and grow the business.- Assisted owner with day-to-day operations by coordinating events and managing administrative tasks.