Day-to-Day Responsibilities · Key person for receiving member complaints and retention opportunities · Respond to all online reviews for the business · Ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure · Ensure that all online reviews are dealt with efficiently and professionally to a high standard · Escalate any negative online reviews through the correct channels of the complaints process · Ensure… Show more Day-to-Day Responsibilities · Key person for receiving member complaints and retention opportunities · Respond to all online reviews for the business · Ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure · Ensure that all online reviews are dealt with efficiently and professionally to a high standard · Escalate any negative online reviews through the correct channels of the complaints process · Ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff · Ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention · To understand all member databases and systems in order to adequately investigate and respond to the member · Accountability for obtaining a prompt response to member queries, service issues and requests to cancel · Review of member service issues in order to produce an effective handover where applicable to Credit Control · Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate · To liaise with the Business Development Manager regarding clarification of the members contracted service provision · To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests Show less

- Primarily responsible for processing invoices and tickets to ensure supplier invoices were paid on time - Responsible for building relationships with the suppliers/hauliers for resolution of queries for timely payment runs- Ensures close liaising with the haulage administration, credit control and commercial teamsKey tasks included:- Daily reviewing and updating of queries- Daily matching of credit notes received from a range of suppliers - Daily clearing of… Show more - Primarily responsible for processing invoices and tickets to ensure supplier invoices were paid on time - Responsible for building relationships with the suppliers/hauliers for resolution of queries for timely payment runs- Ensures close liaising with the haulage administration, credit control and commercial teamsKey tasks included:- Daily reviewing and updating of queries- Daily matching of credit notes received from a range of suppliers - Daily clearing of unmatched tickets of supplier invoices using a range of different internal systems - Daily resolution of queries arising on supplier invoices- Chasing outstanding hauliers’ tickets and invoices to clear supplier invoices- Maintenance of good working relationships with external and internal stakeholders Show less

- Lead Generation of B2B contract opportunities in the social housing and new build sectors.- Gained new appointments with decision makers of contract opportunities for the External Business Development Team and provided support to help win new contract business.- Sourced and maintained new and existing opportunities and leads via Salesforce- Created, developed and maintained presentations, product proposals and other support materials for the Trade Sales Team.- Maintained a… Show more - Lead Generation of B2B contract opportunities in the social housing and new build sectors.- Gained new appointments with decision makers of contract opportunities for the External Business Development Team and provided support to help win new contract business.- Sourced and maintained new and existing opportunities and leads via Salesforce- Created, developed and maintained presentations, product proposals and other support materials for the Trade Sales Team.- Maintained a good working relationship with all of the Trade Sales Team and monitored the delivery of KPI’s including contracts quoted and contracts delivered.- Helped to grow & support key accounts and sales within National & Independent Merchants and Electrical Wholesale Groups- Organised and helped oversee the booking of Installer training courses with Major Councils and HA's. Show less

- Dealt with all incoming letters and e-mails to the C/S administration team- Answered all incoming telephone calls to the customer service and reception department- Provided flexibility within the customer service department including: In Guarantee, Out of Guarantee, Spares, Extended Warranty, Credit Control and Councils & HA's- Managed the company's Amazon and Ebay accounts and ensured all queries and were resolved within the set deadline.- Inputted data into company database,… Show more - Dealt with all incoming letters and e-mails to the C/S administration team- Answered all incoming telephone calls to the customer service and reception department- Provided flexibility within the customer service department including: In Guarantee, Out of Guarantee, Spares, Extended Warranty, Credit Control and Councils & HA's- Managed the company's Amazon and Ebay accounts and ensured all queries and were resolved within the set deadline.- Inputted data into company database, ensuring compliance to GDPR regulations- Assisted with Credit control to ensure payment was collected before the deadline.- Singularly ensured all Engineer visits for Council's and HA's across the UK were arranged and met the Service Level Agreements in place (72/24 hours) Show less

- Dealt with all incoming and outgoing company post - Answered all incoming telephone calls and diverted to the relevant department using the company switchboard- Provided flexibility within the reception department and customer service administration- Greeted all internal and external customers whilst then directing and announcing them to the relevant person/department.- Dealt with all incoming fleet / fuel card invoices and ensured the system was updated accordingly.- Set… Show more - Dealt with all incoming and outgoing company post - Answered all incoming telephone calls and diverted to the relevant department using the company switchboard- Provided flexibility within the reception department and customer service administration- Greeted all internal and external customers whilst then directing and announcing them to the relevant person/department.- Dealt with all incoming fleet / fuel card invoices and ensured the system was updated accordingly.- Set up all new starter profiles on our system and external training platforms.- Sorted and arranged any incoming / outgoing post with the use of an inserting and franking machine Show less

Weekend job carrying out front of house duties including:- Waitressing and Glass collecting- Greeting and welcoming all visitors. - Managing bookings