Bethany Baldwin Email & Phone Number

Austin, Tx, Us

Bellevue, Wa, Us

I bring extensive project management experience, excelling in schedule oversight, risk management, client communication, requirement tracking, conflict resolution, and escalation handling. My abilities encompass translating stakeholder requirements into concrete deliverables, maintaining strict project scope control, accurate effort estimation, timeline orchestration, resource optimization, and efficient team workload management.As a project manager, I specialize in crafting comprehensive project schedules with precise timeframes and strategic task prioritization to achieve milestones and objectives. Additionally, I've taken on the role of documentation curator for various Technical Operations teams, including DevOps, Network Engineering, Systems Engineering, Service Operations, Security Engineering, and Network Operations Center. My responsibilities involve meticulous review, documentation enhancement, gap identification, and collaboration with teams to address these gaps.I am adept at researching and compiling incident reports related to customer-facing technical outages and events, leading to the formulation of preventive measures. Serving as a Scrum Master for multiple development teams highlights my proficiency in facilitating agile methodologies. I hold a Scrum certification earned in 2021 and have led key aspects of agile processes, including sprint planning, backlog refinement, daily stand-up meetings, reviews/demos, and retrospectives. My influence extends to shaping product backlogs and driving prioritization.I possess extensive expertise in utilizing project management tools, particularly Atlassian Jira and Confluence. Additionally, I have a deep understanding of expository writing and a steadfast commitment to adhering to AP Stylebook guidelines. My strong interview and communication skills further enhance my ability to effectively collaborate with stakeholders at various organizational levels.

Bellevue, Wa, Us

Orchestrated the creation, distribution, and meticulous administration of serial codes for the entire range of NCWest products. Demonstrated adeptness in managing an extensive portfolio of code-generation platforms, encompassing five distinct systems, while ensuring the prompt fulfillment of all code requests across these platforms.Spearheaded the establishment of a streamlined and universally accepted code categorization system, aimed at enhancing precision in financial and business reporting processes.Actively engaged with a diverse spectrum of game studios, departments, and cross-functional teams, including Sales, Brand (comprising Marketing, Public Relations, Community, and Production), QA (spanning Game, Platform, Web, and Hardware), Platform Development, Server Engineering, Customer Service, Finance, Business Intelligence, and executive leadership. Evidenced a reputation for maintaining exemplary relationships with all stakeholders and served as the unwavering point of contact for all matters related to serial code management.

Bellevue, Wa, Us

Acted as the primary liaison responsible for the systematic evaluation, assessment, and comprehensive reporting of customer support survey responses in the English language. Collaborated closely with counterparts in the French and German teams to extend this process to their respective language ticket surveys.Spearheaded a significant overhaul of the customer satisfaction survey, enhancing its efficiency by streamlining and updating it, rendering it more time-efficient for customers while aligning it closely with our strategic business objectives.Implemented a uniform assessment methodology and standardized scoring rubric, fostering consistent evaluation practices across all operational teams.Assumed the role of a dedicated customer advocate in handling complaints lodged with the Better Business Bureau (BBB). Upheld an impeccable A+ rating with the BBB by diligently reviewing and responding to all customer complaints within stipulated timeframes. This necessitated a thorough investigation into the associated support tickets and in-depth discussions with support team leads to formulate the most judicious responses to address customer concerns.

Bellevue, Wa, Us

Assumed the pivotal role of Project Coordinator within the Information Service (Business Intelligence) team, overseeing the coordination and management of multifaceted projects. Maintained an up-to-date master task inventory and developed and managed task lists for each publishing cycle.Effectively supervised data inquiries originating from diverse channels, including marketing, game producers, and development studios. Demonstrated proficiency in SQL to facilitate comprehensive data retrieval and analysis.Exhibited versatility in addressing ad-hoc tasks and projects, encompassing research and resolution of customer account issues, the proactive resolution of NOC alarms across various systems, and the proficient management of user access within customer support tools and our data reporting platform.

Bellevue, Wa, Us

Bellevue, Wa, Us