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Bethany Baymore is listed as Passionate Customer Education Manager | Elevating CX for over a Decade | Driving Customer-Centric Success at Sprout Social, Inc., based in Somerville, Massachusetts, United States. AeroLeads shows a work email signal at rapid7.com and a matched LinkedIn profile for Bethany Baymore.
Bethany Baymore previously worked as Customer Education Manager at Sprout Social, Inc. and Program Manager, Customer Experience at Rapid7. Bethany Baymore holds Bachelor'S Degree, Criminal Justice/Law Enforcement Administration from Champlain College.
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AeroLeads found 1 current-domain work email signal for Bethany Baymore. Compare company email patterns before reaching out.
I'm an insatiably curious, scrappy, growth-oriented professional who is all about arming customers with the knowledge they need to thrive, which is why I'm so passionate about customer education. With over a decade of customer-centric experience, I've made it my mission to champion customer success by ensuring they're not just users, but experts in the products they use.Shaping strategies that not only drive satisfaction and retention but also empower customers to maximize the value of our offerings is where my sweet spot lies. Whether it's crafting tailored onboarding programs or hosting engaging training sessions, I'm all in when it comes to ensuring customers feel confident and supported.I've had the pleasure of spearheading initiatives like launching online learning portals and tripling attendance at live training sessions. I've also achieved a 100% satisfaction rating from onboarded customers and doubled down on training resources, resulting in some impressive engagement stats.When I'm not nerding out over customer education strategies, you can find me embracing my inner perpetual learner and, if the mood strikes, hitting the dance floor.Disclaimer: The content/thoughts I post are my personal opinion and not made on behalf of anyone else.
Listed skills include Microsoft Office, Customer Success, Training, Multi Task And Handle High Volume Workloads, and 26 others.
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A career timeline built from the work history available for this profile.
Chicago, Illinois, US
* Creating and driving strategy for engaging learning content including interactive learning paths that help to increase adoption, retention, and growth of Sprout’s products* Identifying the best ways to educate Sprout customers throughout their journey through data driven strategic analysis* Creating a strategic vision and roadmap for up-leveling customer.
Boston, Massachusetts, US
*Area of focus: Support Experience*Gathered and analyzed customer feedback through interviews and/or surveys to identify areas of friction for customers and designed new experience strategy*Program managed the cross-functional work required to deliver the improved Customer Experience, and facilitated the delivery of the work-streams*Tracked and measured.
Boston, Massachusetts, US
*Doubled on-demand training videos accessed quarter over quarter, tripled live training and webinar attendance quarter over quarter, and received 100% implementation satisfaction rating from customers.*Expanded Yesware's one to many offering, resulting in an attendance growth of greater than 300%; revamped on-demand training resources with the launch of.
Boston, Massachusetts, US
* Provided a white glove customer experience for book of business by providing superior service, consultative sales, and project management.* Minimized churn by building strong, trust-based relationships.* Served as the communication bridge between customers and the Yesware Product Team.* Grew book of business by expanding the user base and by introducing.
Cambridge, MA, US
* Handled the routing and fulfillment of service requests for assigned clients including Research Inquiry, Analyst Inquiry, Briefings, troubleshooting of basic website support, and Webinar registrations.* Worked with clients to clarify research requests to identify the most appropriate published content or analyst to support their business initiatives.*.
Cambridge, MA, US
* Acted as the liaison between clients and analysts for incoming requests for Inquiry and Briefing sessions and scheduled meetings with clients on behalf of the analyst.* Worked closely with Client Services Representatives and the research teams to provide clients with timely coordination of analyst interactions.* Accurately tracked in Salesforce the.
South Burlington, VT, US
* Assisted customers in person and on the telephone with billing inquiries, making payments, opening and closing accounts, navigating their online account, and scheduling service and meter work.* Helped customers make and adhere to payment arrangements to avoid immediate gas service disconnection.* Was responsible for the customer inquiry email inbox.*.
Bridgeport, CT, US
* Became one of the top performing Call Center Representatives and earned several incentives for providing the best overall customer service, including the Annual Customer Service Award, and for meeting and exceeding departmental standards for call monitoring.* Addressed and resolved customer questions, complaints, and requests via telephone utilizing a.
One Church Street, Burlington, US
* Maintained the central file room, the closed file storage, and the off-site filing system.* Entered client information into the records management database, DeskSite.* Executed the secure disposition of out-dated client files.* Provided back-up coverage for the receptionist.* Responsible for coordinating and sending holiday gifts to important clients and.
One Church Street, Burlington, US
* Assisted with photocopying, scanning, various computer tasks, research projects, local deliveries, and filing.* Oversaw the ordering of office supplies.* Initiated a project to recycle and donate used binders to local elementary and high schools.
Burlington, VT, US
* Provided front-line customer service in the Division of Continuing Professional Studies.* Processed student applications and entered transcripts into a campus-wide database, Datatel.* Corresponded with prospective students.* Helped with various marketing projects.
Burlington, VT, US
* Assisted students with brainstorming, paper organization and structure, and grammatical concepts while working in the Writing Center.* Mentored other Tutors, planned staff meetings, and created work schedules for the tutoring staff.
Other employees you can reach at sproutsocial.com. View company contacts →
Mya Khor
Colleague at Sprout Social, Inc.
Iron Mountain, Michigan, United States, United States
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Franklin Scott
Colleague at Sprout Social, Inc.
Minneapolis, Minnesota, United States, United States
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Elyse Budziakowski
Colleague at Sprout Social, Inc.
Toronto, Ontario, Canada, Canada
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Chelsea Pullaro
Colleague at Sprout Social, Inc.
Greater Chicago Area, United States, United States
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SV
Stanton Valentino
Colleague at Sprout Social, Inc.
Chicago, Illinois, United States, United States
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Ashley Valenzuela Johnson
Colleague at Sprout Social, Inc.
Oakland, California, United States, United States
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Stephanie Limones-Hernandez
Colleague at Sprout Social, Inc.
United States, United States
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Khairul Khalid
Colleague at Sprout Social, Inc.
Singapore, Singapore
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MA
Maggie Anderson
Colleague at Sprout Social, Inc.
Greater Chicago Area, United States, United States
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RD
Rahul Dhumale
Colleague at Sprout Social, Inc.
Amravati, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Bethany Baymore works for Sprout Social, Inc..
Bethany Baymore is listed as Passionate Customer Education Manager | Elevating CX for over a Decade | Driving Customer-Centric Success at Sprout Social, Inc..
AeroLeads has found 1 work email signal at @rapid7.com for Bethany Baymore at Sprout Social, Inc..
Bethany Baymore is based in Somerville, Massachusetts, United States while working with Sprout Social, Inc..
Bethany Baymore has worked for Sprout Social, Inc., Rapid7, Yesware, Forrester, and Vermont Gas Systems, Inc..
Bethany Baymore's colleagues at Sprout Social, Inc. include Mya Khor, Franklin Scott, Elyse Budziakowski, Chelsea Pullaro, and Stanton Valentino.
You can use AeroLeads to view verified contact signals for Bethany Baymore at Sprout Social, Inc., including work email, phone, and LinkedIn data when available.
Bethany Baymore holds Bachelor'S Degree, Criminal Justice/Law Enforcement Administration from Champlain College.
Bethany Baymore is listed with skills including Microsoft Office, Customer Success, Training, Multi Task And Handle High Volume Workloads, Writing, Technical Support, Research, and Data Analysis.
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