Bethany Bennett Email & Phone Number

Weston, Florida, United States

• Prioritize daily workload to ensure weekly goal of 30 cases in recommended resolution status• Research cases to help resolve the issue utilizing UKG Pro, Backoffice, and SQL• Serve as point of contact for all benefit related cases and cross trained in payroll• Collaborate with other support teams to ensure customer satisfaction and case resolution

Remote

• Request missing or additional documentation needed to move forward with the borrower’s request for mortgage loss mitigation• Communicate with the Single Point of Contact regarding follow up document requests• Collaborate with CAM team to ensure completion of the loss mitigation life cycle• Maintain daily report and notate system when a loan has been researched or worked• Cross-train to help with QC and Title teams as needed

Buffalo, New York, United States

• Collaborated with Polycom, Market Development, Sales Rep, and Tech Support to ensure the reseller and vendor are fully supported• Served as first point of contact, representing Polycom at Ingram Micro, via email and phone• Processed 10+ orders and researched hold orders daily• Assisted in general Polycom inquires and created approximately 30 quotes daily utilizing Ingram Micro Sales program

Buffalo, New York, United States

• Researched discrepancies per assigned accounts utilizing Ingram Micro accounting programs to apply credits and debits• Collaborated with Credit Specialists, Sales, and Customer Service with assistance on accounts• Processed over 90-day claims and interest claims for credit utilizing Ingram Micro program• Prioritized daily workload to ensure monthly goals are reached• Created daily discrepancies report as needed

Buffalo, New York, United States

• Trained and oversaw new hires on the sales floor• Balanced and reconciled accurate records of daily sales transactions• Greeted and acknowledge every customer and disclose current promotional offers• Assisted in floor moves, merchandising, display maintenance, and housekeeping• Participated and organized year-end inventory and cycle counts verifications• Managed and lead cashier area• Expert in bra products, taking measurements, and diagnosing fit issues

Ithaca, New York, United States

• Approved and reconciled orders utilizing Sage 500 accounting software• Managed invoice lifecycle, approximately 100 invoices daily• Prioritized invoices according to cash discount potential and payment terms• Coordinated billing operations with the Account Services Department to monitor accurate billing information• Handled and addressed Accounts Payable inquiries

Ithaca, New York, United States

• Compiled pallet orders, maintained customer accounts, and measured activity rates• Assisted and answered general inquiries from staff, vendors, and customers via telephone, email, and fax• Collaborated with the Finance Department to verify accurate billing information• Assigned as the cross-trainer and served as the alternate for the Office Coordinator and Account Service Representatives• Improved customer satisfaction through expert resolution of conflicts, issues, and concerns

Dunkirk, New York, United States

• Prepared Federal and State income tax returns utilizing Block Works software• Assessed clients regarding their deductible expenses, allowances, and taxable income• Skilled in collecting, interpreting, and verifying financial documents• Researched applicable tax information to improve knowledge and better serve customers• Generated and filed financial documents

Dunkirk, New York, United States

• Utilized McKesson EnterpriseRx software to safely and accurately dispense medication• Promptly referred all doctors’ calls and customers’ medical questions to the Pharmacist• Strictly maintained customer and patient confidentiality, HIPAA trained• Verified patient data and billing information• Accepted prescriptions and released medications to customers in a friendly sufficient manner

Dunkirk, New York, United States

• Maintained, filed, and protected privileged client information and files• Coordinated and prioritized administrative support to manager and staff• Tracked and scheduled appointments through H&R Block appointment manager• Served as first point of customer contact in person and via telephone• Maintained a professional reception area

Bachelor Of Science - Bs, Communication And Media Studies

• Writing and public speaking • Communicate in a persuasive, legal, and ethical manner • Critical thinking and analysis • Collaborate.

Certificate, Social Media Marketing

• Manage advertising and marketing • Engaging and relevant social media content • Research and study analytics • Create, engage, and build.

Business Administration And Management, General

Business Administration And Management, General