Key holder. Saturday Manager and Dispatcher. Responsible for all orders processed through the automated telephone system. Provide excellent customer service to patients via telephone and in person. Handled approximately 50 calls per day. Verified insurance eligibility. Knowledgeable of insurance requirements for Durable Medical Equipment. Troubleshoot oxygen equipment errors via telephone. Processed new orders with care and urgency.

Oversee daily operations; Responsible for appointment setting and scheduling; Transcribe memos; Correspondence and general information

Care and compassion for others through various types of organizations; Hosted short-term mission teams; Cross-cultural interactions; Built interpersonal relationships

Ensured superior customer experience by creating customized photo gifts, providing technical assistant, and suggesting items for customer's individual needs. Oversaw, maintained, and troubleshot photo department, including photo processing machines and chemicals. Followed all MSDS regulations. -

Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Trained new employees by providing knowledge of specific store tasks and policies.

Planned lessons for disadvantaged youth. Led group discussions regarding goal planning and anti-drug usage. Assisted with after-school care. Aided with homework.

Provided customer service for 100+ calls per day, answering customer inquiries, solving problems, and providing new product information. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Assisted customers via telephone and email. Supervised customer service department. Cross-trained and assisted with warehouse duties as needed. Trained and cross-trained employees in customer service policies and procedures. Troubleshot in-house technical issues. Designed and developed weekly promotional emails. Created customized web-stores for top recording artists. Designed customized splash pages and general website graphics. Liaison between IT department and CEO. Working knowledge of Adobe Photoshop, ImageReady, and HTML.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees by providing knowledge of specific store tasks and policies. Monitored cash drawers in seven checkout stations to ensure adequate cash supply. Performed all closing duties.