Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards

Review arrivals noting special requests, blocking rooms as needed. * Check in and out hotel guests in a confident, professional and friendly manner. * Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. * Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. * Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. * Follow established key control policy. * Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. * Knowledgeable of immediate area, services, attractions, and events. * Knowledgeable of fire and emergency procedures. * Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. * Verify credit limit report. * Monitor room availability throughout the day. * Review daily the selling status of the hotel using yield management system. * Attend department meeting once a month. * Performs all other duties as directed by immediate supervisor. * Other Department related duties as become necessary. * Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

Customer Service (60% of Time)• Demonstrates respect, friendliness, and professionalism at all times.• Provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a friendly and helpful way, calling a member of the Supervisory Staff when needed.• Takes accurate markdowns, counts and inventories as scheduled.• Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes bringing new receipts to the sales floor with a sense of urgency, merchandising all items to the monthly In-Store Marketing book and maintaining merchandise/brand name familiarity within department assist customers. • Performs daily recovery to ensure a neat, clean and organized store.• Assists customers in any way necessary by cashiering, helping with merchandise and answering questions in a polite and knowledgeable manner. Greets all customers with a smile and “hello” throughout the store as well as saying “thank you” with every register transaction. Processes register transactions with a sense of urgency. • Executes all operational best practices supporting the Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service.Loss Prevention (Protection of Company Assets and Safety) (40% of Time) • As a representative of Ross, demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise.• Understands the Loss Prevention Awareness program, the Shortage Highway and the SPS position.• Maintains a safe working and shopping environment for Associates and customers. Reports any unsafe conditions or practices to store management.

-Supporting the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards-Process and assist customers with transactions -Making customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week-Introducing customers to the branch team who focus on building relationships and assisting with specialized financial needs-Assist with scheduling, as necessary-In the absence of the Branch Manager or designated banker, given responsibility to communicate branch priorities throughout the day

-Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.-Follow all company policies and procedures in regards to safety.-Tender customer transactions in quick and efficient manners.-Promote for sale to our customers any current charitable promotions.-Stay current with present, future, and special ads.-Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company-Understand and adhere to the company's limits on cash shortages and works honestly and effectively to control loss.-Understand and adhere to shrink guidelines as it relates to front end operations.-Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks)-Maintain a clean and organized work station.-Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.-Adhere to all local, state and federal laws, and company guidelines.