Web Designer, Graphic Designer and Social Media Strategist

Building website and maintain business updates to customers. Social media management for business and marketing specialist

Managed and conducted Business Office payroll and generated expense reports• Responsible for scheduling and managing projects running concurrently • Managed Business projects and created detailed project schedules to follow for project sites• Responsible for creating and maintaining monthly expense and revenue reports• Generate positive results by developing and sustaining company website and optimization• Answered client inquiries and worked alongside company CFO to schedule and optimize client conversion.

Technology Support Specialist for Connally Middle School I assisted campus staff with maintaining campus technology throughout the school year. - Managed all student and staff mobile devices on the campus. - Trained campus staff on new programs and software integrated into the district.- Managed and performed yearly inventory for campus technology.- Worked along side Project Manager to deploy new campus technology purchased by the district

Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. •Ensured quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements•Supervised and trained team of 25 customer service representatives, focusing on developing their technical troubleshooting and customer service skills. •Reviewed data and gave detailed feedback on agents to my team monthly. •Responsible for data collecting and reporting to the Quality Assurance Director on a weekly basis.•Coached agents on the floor as needed to optimize employee performance•Coordinated with General Managers to introduce new training materials to our assigned teams as business practices changed and developed

Assisted agents with customer service support and processed escalated Supervisor calls from customers. Client was Verizon - Home phone, Internet and Cable for East coast customers.

Assisted with inbound technical support calls for Verizon home phone, internet and cable customers.