Bethany Collins Email & Phone Number

United States

Responsibility of the verification of the identity of individual and business customers at the onboarding stage and throughout the business relationship.Conducting CDD/EDD reviews of customers and businesses. Ensuring the legitimacy of customer identification and other documents to prevent fraudulent and/or anti-money laundering activity.Understanding the regulatory obligations and requirements in multiple regions such as North America and Europe.Working with AML and Fraud teams.Working with product teams to enable a smooth rollout of business automation while also creating a guide for verification agents.Creating and updating outdated procedures and confluence pages to assist teammates with improving their efficiency, best practices, and uniformity amongst profile reviews.Leading team by creating training for various tasks, organizing team events for team building, and onboarding new hires.

Tampa, Florida, United States

Used extensive product knowledge to assist customers with issues regarding their transfers and accounts.Assisted customers through a variety of channels, such as phones, emails, and chats.Used attention to detail to ensure other teams have complete information.Created confluence pages to assist teammates with improving their efficiency.Hosted side by sides with other customer support agents to help their handling times, efficiency, and productivity.Quality reviewed other agents to ensure they are providing the best level of customer care.

Tampa/St. Petersburg, Florida Area

Edited and updated current catalogs daily.Found matching information for missing books to reinforce current records.Used Microsoft Excel and Aleph to assist in research for books and various items.

Easton, Pennsylvania

Handled and counted money to ensure proper bank deposits. Successfully trained new employees positively and effectively for many different jobs and tasks.Used great customer service and intense product knowledge to help customers.Ability to sell and persuade customers to buy promotional items.

Easton, Pennsylvania

Tampa/St. Petersburg, Florida Area

Trained large groups of diverse students to work efficiently and to follow proper procedures.Kept workers motivated and organized so tasks were completed correctly.Managed multiple projects simultaneously- most relating to record accuracy.

Easton, Pennsylvania

Whitehall, Pennsylvania