Multi-unit leader responsible for overseeing strategic and clinical operations across the Southwest Florida area. Manage and develop pharmacy personnel and ensure appropriate dissemination and training for patient-centered protocols. Establish and maximize relationships with key leadership and drive market share growth with a focus on patient compliance and ethics. Drive the execution of business plans and clinical projects for 24 pharmacies that ensure profitability and patient safety. Conduct operational audits and utilize metrics of under performing locations to identify and analyze root causes of stagnant growth. Provide individual training and mentoring of pharmacy managers to improve operational efficiency and patient outcomes. Prepare and manage staff schedules. • Lead four area locations to top 1% in Medication Therapy Management (MTM) scores nationwide.• Rolled out and drove Medication Therapy Management (MTM) Strategies across six-state Southeast Regional comprised of 120 pharmacies and educated Pharmacy Area Managers and Market Managers on utilization and integration of MTM platforms into the daily workflow of pharmacists and technicians. • Recognized as designated innovator in the Sam’s Club Diabetes Retail Specialty Pharmacy Program in 2017.• Piloted a Patient Adherence Monitoring Program (Merck, September 2017) and the Sam’s Club Patient Adherence Program (MirixaPro, 2016)• Co-developed pharmacy audit procedures for Area Managers through collaboration with the Southeast Regional Manager establishing step-by-step inspection, evaluation, and remediation processes that improved operational and clinical performances of individual pharmacies.

Provide day to day management of OTC and prescription operations and lead a talented team of 5 pharmacists and technicians. Design procedures and policies in order to organize workflow for technicians and pharmacists, and apply pharmacy information system software to the operations of the pharmacy and dispensing of prescriptions. Recruit, hire, train, and supervise pharmacy team; evaluate employee performance and provide constructive feedback for improvement; outline schedule and evaluate workload needs to determine calendar for weekend and holiday work. Assure proper documentation of insurance claims and respond to all audits; provide daily, monthly, and quarterly reports for inventory purchases, pharmacy receipts, employee time sheets, and accounts receivable. Work with pharmacy director to develop and implement initiatives to increase profitability of the pharmacy. Ensure pharmacy is in compliance with federal and state laws and that HIPAA regulations are being correctly followed.• Increased prescription count achieving 100% increase within first two years as Pharmacy Manager, South Tampa. • Currently managing the second lowest employee turnover rate area in Southwest Florida for 5 consecutive years. • Developed and executed innovative program resulting in a 60% increase in immunizations across South Tampa• Honored recipient of the “Above and Beyond” award in 2014 and “Southwest Florida Market Pharmacist of the Year” in 2012. • Served as one of ten hand-picked Pharmacy Managers for a six-month national pilot medication Therapy Management and MedSync Program in 2015 consisting of testing the outcomes MTM platform and presented recommended modifications that enhanced the user experience and tested the MedSync program designed to increase patient adherence.

Promoted to Pharmacy Manager

Promoted to Assistant Pharmacy Manager