Bethany Creech Email & Phone Number

Atlanta, Georgia, US

Stitching product experiences together across the Pro End-to-End journey

Atlanta, Georgia, US

• Lead product managers in delivering feature enhancements and strategic growth objectives across ~15 applications in support of Home Depot’s merchandising operations and strategy.
• Facilitated incremental cutover from a legacy SKU Setup and Maintenance application to a new, scalable, and more efficient application for 99% of SKU activities
• Mobilized team and created a shared vision, focusing on customer outcomes and strategic growth plan

Atlanta, Georgia, US

• Lead product managers to successful delivery of feature work to wrap up multi-year initiative, reconciling store and online systems and process to a single product identifier
• Facilitated approach and cutover of multiple clients to new domain for online assortment attributes across over 3M SKUs with <.01% discrepancies
• Coordinated and participated in lean testing efforts for new merchandising initiatives

Atlanta, Georgia, US

• Key contributor on top priority initiative for Enterprise focusing on reconciliation of store and online systems and processes to propel Omni Channel vision forward. Paired with > 15 product teams to move towards a.
• Paired cross functionally to create solutions that enable >95% of products into Home Depot’s expanding supply chain network with a single view of inventory

Atlanta, Georgia, US

• Agile methodology - 2week iterations
• Product Manager for strategic enterprise project (spanning ~1.5 years) to replatform homedepot.com operations from third party software to in-house products across end-to-end online functions (ie. vendor onboarding.
• Lead and participate in solutioning sessions with up to 10 different product teams while validating integrated solutions through pilots across all online products
• Owned merchandising data conversion (design, technical solution development, execution/support) of over 115,000 high velocity online items spanning ~700 vendors to Home Depot core product systems under new.
• Lead all agile ceremonies within two week iterations including daily standups, iteration planning, story grooming, design sessions, retrospectives, user engagement sessions, and backlog prioritization while also.
• Launched virtual bundle/combo and multibox solutions within product to enable new online experiences, improve supply chain accuracy, simplify data collection and workflow, and streamline inventory to hd.com

Atlanta, Georgia, US

• Played critical role in replacement of highly customized Product Management (PIM) solution with core PIM product through ownership of vendor portal upgrade, user conversion, and product change management plan
• Partnered daily with developers, users, key stakeholders, QA, and UX to build out screens, workflows, and features for development and acceptance of every vendor portal function
• Developed vendor certification program and drove ~7,000 vendors (>90%) to certification before roll out
• Created and owned entire product change management plan consisting of pilots, UAT, stakeholder demos, training, certification, documentation, and on-going support plan with all users (including international)
• Proactively sought out external resource to convert vendor help center from component based to Java/CSS in correlation with PIM product upgrade
• Supported cutover activities spanning multiple weeks for system downtime, product launch, defect tracking, system health monitoring, and user training

Atlanta, Georgia, US

• Developed reporting suite to track vendor and internal user support requests during item onboarding, maintenance, and troubleshooting
• Communicated directly with product teams regarding support issues and enhancement requests
• Partnered with downstream teams to mitigate support requests through identifying gaps in integration, training users on PIM tool, and developing workarounds until system gaps resolved
• Scaled customer service platform through development of knowledge base, video integration, ticket categorization refreshes, and onboarding additional support teams for streamlined communication

Atlanta, Georgia, US

• Selected customer service platform that would later be adopted by all of online operations
• Developed roadmap for best-in-class support for vendors and internal users with focus on decreasing item data cycle time and improving data quality
• Created innovative vendor training material including videos, chat, FAQ, and other self-help initiatives

Atlanta, GA, US

-Managed and assessed the advantages of a variety of client based strategic planning initiatives including market analysis, competitor research, economic feasibility services, mergers and acquisitions, and litigation support -Conducted operational reviews of business practices addressing issues such as AR management, practice performance statistics.

Abbott Park, Illinois, US

Formerly Solvay Pharmaceuticals -Coordinated numerous planning sessions over various functional areas such as web development agencies, ad agencies, field sales force, medical, regulatory, and legal departments-Developed relevant and applicable tactics in support of brand strategy for both Androgel and Creon, contributing to Androgel’s highest sales.