Bethany Davidson Email & Phone Number

Lincoln, United Kingdom

In September of 2016, Avast acquired AVG Technologies.Reporting to the Sales Manager. Working for a global leader in security software, protecting more than 110 million consumers and business users in 167 countries, my responsibilities include:• Proactively leveraging assets created by the Distribution Marketing Team and promoting the company’s products and solutions, highlighting their competitive advantages • Maintaining open lines of communication with the company’s authorised partners to ensure the delivery of high standard services and the achievement of operational goals • Regularly contacting each partner to discuss the level of service received and identifying any additional requirementsAchievements • Successfully selling internet security solutions for the one of the top-performing online security company worldwide

Nottingham, United Kingdom

Lincoln, United Kingdom

Build / maintain relationships with a portfolio of Reseller client companies and their internal departments (e.g. sales teams) to understand and meet their requirements in order to over achieve individual sales targets. Build client relationships to assist in the promotion of value-added opportunities and generation of increased revenue.Balance time spent between new clients, growing existing client accounts, and direct end user interaction in order to achieve targets and maximise revenue. Manage the resolution of any escalated calls, emails or customer issues quickly and efficiently to the satisfaction of the Customer and to the Company. Follow up and carry through any reasonable additional client requests or direct through to other relevant departments and manage accordingly. Work to set KPIs to ensure excellent service and productivity levels are maintained. Maintain accurate computerised records of customer communications, discussions and sales which have taken place using the CRM solution or any other systems that are provided. Attend specific meetings with other individuals and/or departments to assist the Company to achieve the appropriate levels of performance. Attend training to develop relevant knowledge and skills. Develop and maintain sales materials and current product knowledge. Proactively establish and maintain effective working team relationships within the territories and all support departments. Maintain a professional and positive company image to the public, partners and colleagues

Nottingham, United Kingdom

I worked as part of a team providing a professional point of contact for Vodafone’s fixed line SME customers .We focused on giving clients concise and accurate information regarding there fixed lines and insuring they are given the most efficient and cost effective solution. Key accountabilities and successes include:• Proactively contacting SMB Fixed customers to identify sales opportunities and maintain loyalty• Building and maintaining critical customer relationships• Working to set KPI’s around growth, revenue and retention • Living the brand and proactively referring customers to other departments, providing a well-rounded business solution and world class experience• Capturing valuable customer information to effectively manage future sales opportunities• Displaying strong commercial acumen through an awareness of competitor offerings • Delivering an exceptional customer experience through every interaction• Maintaining a professional and approachable work ethic, whilst liaising with other areas of the business• Escalating and resolving service issues that may impact on the customer experience• Autonomy for managing a demanding workload with accuracy, ensuring all paperwork is completed within agreed timeframes

Nottingham, United Kingdom

I worked as part of a leading sales team. Personally I manage over 50 MES accounts. I look to build a strong rapport with my customers and gain an in-depth knowledge of how their business operates in order to cross sell bearings as well as engineering solutions that will benefit them.Key accountabilities and successes include:• Dealing closely with customers by both phone and email and achieving first time resolution to all customer problems.• Working to and exceeding targets, both monthly and annually. For example NPS (through the customer respond surveys).• Keeping up to date with products and current markets to provide the best possible service to my customers and show the value of NSK’S propositions such as engineering support.o As part of this I am currently undertaking a project working alongside engineering to identify the need and introduce online engineering support to customers.o In addition to my day to day role I also cross sell into my existing customer base a variety of the new range HPS bearings.• Supporting my team with my experience of both technical and customer service issues. • Helping support my manager directly by dealing with escalations.• Working closely with legal and accounts to ensure all legal documentation is complete for shipments as well as correct import tax duty and rebates being successfully completed.

Nottingham, United Kingdom

I worked as part of a team providing a professional point of contact for Vodafone’s Small SME customers that were a retention risk. We focused on giving clients concise and accurate information and taking ownership of any issues to ensure that they received resolution and the customer’s faith with in Vodafone was restored.Key accountabilities and successes include:• Dealing with around 45 customers/account manager’s emails per day.• Taking ownership and resolving any technical or billing problems.• Identifying the need for additional services and solutionsVodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.The Group's mobile subsidiaries operate under the brand name 'Vodafone'​. In the United States the Group's associated undertaking operates as Verizon Wireless. During the last two financial years, the Group has also entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Network Agreements, the Group and its partner networks co-operate in the development and marketing of global services under dual brand logos.

Nottingham, United Kingdom

My job role required me to meet several KPI’s set every month. I was expected to increase revenue and retain businesses for Vodafone that are looking to leave. This is predominantly an inbound role but also has a high level of cold-calling work to businesses which are looked at leaving us online. In addition to this I was expected to find new business opportunities, increase revenue and had high conversion targets to work to. I was the leading agent in the department over the last year i have won many incentives and awards that have been recognised in the business including agent of the month.Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.The Group's mobile subsidiaries operate under the brand name 'Vodafone'​. In the United States the Group's associated undertaking operates as Verizon Wireless. During the last two financial years, the Group has also entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Network Agreements, the Group and its partner networks co-operate in the development and marketing of global services under dual brand logos.