Bethany Davis Email & Phone Number

- Provided exceptional customer service tailored to each patron for optimal clientele satisfaction.- Demonstrated menu mastery and memory throughout frequent menu changes.- Assisted in keeping the restaurant compliant with all federal, state, and local hygiene and food safety regulations.- Identified team strengths and developed succession plans for positive reinforcement.- Identified team weak points and implemented corrective actions to resolve concerns.- Performed daily administrative tasks, such as ordering supplies, processing invoices, schedules, and reconciling accounts.- Handled escalated customer concerns with urgency and knowledgeable support to achieve optimal satisfaction and ensure long-term loyalty.- Served high customer volumes during special events, nights, and weekends, my sales averaging $2,000 per shift.- Performed opening and closing duties, printing sales reports, overseeing team member task completion, setting up for incoming shifts, preparing cash drawers, and taking inventory.- Followed legally mandated TABC procedures for preventing excessive guest alcohol consumption.- Established routines to ensure task completion and Customer satisfaction.- Exceptional teamwork capabilities with all staff members.

-Interacted with members through various means such as face-to-face, mail and telephone to begin the mortgage process and guide members through the necessary steps with knowledge and superior customer service skills.- Determined applicants’ qualifications and provided detailed information about mortgage and equity loan products, being able to translate the complexities of the Processed into understandable vernacular to personalize and customize the application process for each member.- Responsible for the completeness and integrity of the loan data by collecting, reviewing and verifying documentation.- Understanding the importance of proper data input with the use of various Microsoft Office programs to maintain document security and organization.- Monitored the mortgage loan process to ensure compliance with Federal laws in addition to loanDepot, NCUA and secondary market practices, guidelines and regulations.- Maintained open communication with loan officers to ensure progress of application and ensure scope of responsibility for required documentation is executed (e.g. verification of employment, assets, income, liabilities, appraisal reports, and investor requirements, etc.)- Analyzed areas of concern, and determined proper course of action such as explanations for derogatory credit and prepared loan disclosures as required by Federal/state laws such as Good Faith Estimates, Truth in Lending, etc.)- Developed, created, conducted and/or participated in events to build ongoing business for loanDepot such as homebuyer seminars, trade shows, tent sales, branch office promotions, etc.- Maintained NMLS license through loanDepot- Extensive knowledge of Real Estate Lending systems, policies, procedures, practices and/or actions including VA and conventional loan programs.- Team player while also able to work independently, exercising good judgment to demonstrate initiative, meet deadlines and maintain poise under challenging circumstances