Recruitment and HR Management Duties including:o Build a well-balanced, child-focused, qualified seasonal staff teams of up to 50 individuals, including international recruitment, interviews, reference checks and transportation. o Maintain HR records and ensure centre compliance with all YWCA HR policies.o Train, supervise, and monitor staff performance to ensure staff meet the expectations of their role and are achieving camp objectives. Provide performance appraisals for staff and disciplinaries.o Assist with staff skill development and engagement through hands on guidance, mentorship and training.Manage & maintain centre communications with our 1700 clients & 50 staff members throughout the year.o Demonstrate strong interpersonal skills to understand our clients' needs & build tailored experiences for them. o Ensure client expectations are exceeded during their camp experience, including pre, during and post camp communications and handling camp evaluations.o Providing a socially inclusive environment by responding with sensitivity to the variety of needs of clients including visible and non-visible dimensions of diversity. Handling highly confidential information regarding the vulnerable sector.Administration & Financial Duties:o Managing the entire booking process year round for the 100+ outdoor education groups & 1600 summer campers, from enquiry to final invoice.o Independently managed our camp software, Campbrain.o Handling invoices and payments for outdoor education & summer camp, including managing the campership subsidy applications and funding.Customer Service, Programme Planning & Delivery: o Develop, plan & coordinate educational, safe and fun outdoor education experiences to over 7000 individuals throughout the year. This includes leadership programs, Indigenous-led healing retreats and 1,600 summer camping experiences, through the operation of a day camp and an overnight camp with 24 hour supervision.

- Ensure continuation of smooth operations across the global workforce throughout the Covid-19 pandemic. - Generating cost efficiencies to global office expenditure through efficient evaluation and management of the global office footprint.- Selection, implementation and management of Company’s HRIS platform.- Manage the development of offices in multiple locations including legal compliance and contractual negotiations.- Implemented a new Hire & Onboarding Experience for a global workforce that has grown 100% in just a year.- Own the Company’s Global Covid-19 Strategy and task force including leadership reporting, weekly employee communications, and legal compliance.- Run all employee engagement initiatives and employee social calendar in both remote and in person environments. - Designing and implementing Company Policies.

• Passed Level 2 Exam in the Structure of the Horseracing Industry, Racing2Learn Courses (Covid-19, Principal Racing Organisations, The Role and Purpose of Community Engagement in British Horseracing & LGBT+).• Gained expert knowledge and stakeholder relations from the main organisations involved in the Horseracing Industry.• Investigated and presented research projects to relevant stakeholders on diversity and inclusion in the industry.

Elected to this leadership role by the student body of 41,000 students.• Delivered an annual manifesto I was elected on within 8. months Project managing several simultaneous projects including influencing the University Senior Management, e.g. the Vice Chancellor, to finance projects and change University policy, overseeing research based surveys, and running events with a capacity of 2000+.• Oversight of 346 societies, building up good relationships with students and staff, to improve the student (customer) experience. Lobby and influence the University for funding society projects.• Company Director of EUSA Co Ltd. and Charity Trustee of Edinburgh University Students’ Association. Multi-million pound budget responsibilities for the longevity of the Association, which often conflicts with the responsibility of being a student representative and requires making difficult decisions. • Responsible for the implementation of the Student Association Strategic Plan 2019-2025, and aiding the application of the University’s Strategic Vision 2025 and Strategy 2030. • Direct report included the Commercial Services Director, responsible for all Retail, Sales, Entertainment and Events Management activities at the Student’s Association. I also handled recruitment in these departments.• Attend several University boards and committee meetings including Finance, Estates and Information Services, which required an analytical mind to quickly understand meeting papers and a sharp attention to detail.• Public speaking and presenting at multiple events with audiences of varying sizes, at times exceeding 1000+ and often filmed both for marketing and compliance purposes.• Planned and delivered marketing campaigns such as on mental health and community with over digital 18,000 views, as well as overseeing social media channels. Responsible for handling PR communications and undertaken PR training.

38 St. Giles (38stgiles.co.uk/) is a five-star boutique Bed & Breakfast in Norwich, England.Responsibilities included:• Updating business’ website and ensuring digital marketing was attentively managed.• Liaise with external stakeholders to ensure this business remained an advocate of local produce. • Responsible for liaising with guests and providing a 5* customer experience.• Supported the transition to digital platforms such as Booking.com

The White Company Ltd retails home accessories and clothing products in the United Kingdom and internationally.Responsibilities included:• Interfacing with customers, representing The White Company brand and ensuring best-in-class customer service.• Participated in designing the store layout in the run-up to the Christmas period, gaining exposure to visual and digital marketing.

Started as a waitress and accrued increasing responsibilities by building trust with the company owners.Roles included:• Serving teams for events catering for 100+ people, meeting tight time schedules and managing extensive dietary requirements.• Responsible for the execution of decor and ensuring the highest standard of quality through acute attention to detail.

Stuart Group Ltd is a pump and generator business with operations in the UK and China.Roles included:• Working across all departments, communicating with other offices and domestic and international clients, helping develop excellent teamwork and communication skills.• Project management across finance, sales and supply chain logistics.• Sales and Marketing roles working to targets during a high-growth phase of the company life-cycle.• First line of contact for customers driving improved customer relationships by providing high-quality service.

• Taught and supervised children between 5 months and 4 years old.• Collaborated with other staff members to ensure coordinated approach to activities.• Followed procedures, including Health and Safety protocol to ensure the wellbeing of children. • Developed empathetic communication skills using clear and simple language to ensure participants could understand instructions and participate fully.