Bethany Ginvert Email & Phone Number

Belfast, GB

• Developed, launched and managed a 'Training Hub' platform that allows teammates access to learning around the clock.
• Designed and delivered effective and aesthetic e-learning through video material and interactive web-based resources.
• Working alongside the Training Manager to roll out new initiatives to ensure consistency within the business, support training projects and ensure key deliverables are achieved.
• Responsible for creating and developing relevant training documentation and ensuring it is effectively communicated across the business.
• Working alongside the Performance and Quality Team to proactively identify training opportunities and to track benefits of training delivered.

• Implemented and managed a Gateway process, based on the PRINCE2 process model, ensuring projects were delivered correctly on time and to budget.
• Used a RACI matrix to ensure all roles and responsibilities were clear at the beginning of each project.
• Coordinated team members to achieve project objectives.
• Collated customer feedback through surveys and calls; analysing trends and producing recommendations.
• Responsible for improving the overall customer experience journey.
• Produced relationship maps of all stakeholders and managed a strategy ensuring all relationships were strong or improving.

• First point of contact for Managing Director and General Office.
• Project Management assistance - arranging sub-contractors and logistics to be on site when required.
• General oversight of the day to day running of the business.
• Prepared and distributed quotes and contracts to clients.
• Maintained strong stakeholder relationships.
• Leader of the Corporate Social Responsibility Team raising awareness and money for numerous charities.

• Working as a key role in a new vehicle movement business that launched in 2018.
• First point of contact for Managing Director and General Office.
• Processed invoices and cross-checked against the business accounts to ensure they were correct, loading them for payment.
• Successfully managed multiple email inboxes, providing prompt responses.
• Liaised with insurance companies; confirming insurance documents are up to date and insurance reports are sent within specified time scales.
• Ensured job data reports were downloaded and updated daily.

• Part of the New Learning Technologies team @ Jaguar Land RoverProject − Excellence LMS V2
• Strong document control, ensuring the administration of key trackers, logs and documents are accurate and appropriately versioned.
• Created and maintained a knowledge information webpage for the department.
• Supported business Stakeholders envision the future and support them with any new changes to the way in which they work.
• Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.
• Collected, tracked, and evaluated current business and market trend data.

Level 3 Diploma, Professional Interior Design

Education record