Bethany Ginvert Email & Phone Number

Belfast, Gb

• Developed, launched and managed a 'Training Hub' platform that allows teammates access to learning around the clock. • Designed and delivered effective and aesthetic e-learning through video material and interactive web-based resources. • Working alongside the Training Manager to roll out new initiatives to ensure consistency within the business, support training projects and ensure key deliverables are achieved. • Responsible for creating and developing relevant training documentation and ensuring it is effectively communicated across the business.• Working alongside the Performance and Quality Team to proactively identify training opportunities and to track benefits of training delivered.

• Implemented and managed a Gateway process, based on the PRINCE2 process model, ensuring projects were delivered correctly on time and to budget.• Used a RACI matrix to ensure all roles and responsibilities were clear at the beginning of each project.• Coordinated team members to achieve project objectives.• Collated customer feedback through surveys and calls; analysing trends and producing recommendations.• Responsible for improving the overall customer experience journey.• Produced relationship maps of all stakeholders and managed a strategy ensuring all relationships were strong or improving.• Implemented an MDI process on the factory floor to manage and improve daily performance.• Responsible for keeping customers and contractors updated throughout the end-to-end process.• Facilitated Continuous Improvement sessions with the team using lean tools and techniques such as Creative Problem Solving, SWOT analysis, root cause analysis, Ishikawa, Must/Like etc.• Led post project reviews for all projects involving all key stakeholders.• Sanitised end of product quality to ensure customer satisfaction and reduce product returns.• Built and maintained strong mutually beneficial relationships with suppliers, customers, sub-contractors and internal colleagues.• Deputised for the Operations Manager.

• First point of contact for Managing Director and General Office.• Project Management assistance - arranging sub-contractors and logistics to be on site when required.• General oversight of the day to day running of the business.• Prepared and distributed quotes and contracts to clients.• Maintained strong stakeholder relationships.• Leader of the Corporate Social Responsibility Team raising awareness and money for numerous charities.• Arranged all social and team building events for the business.• Supported the recruitment process from advertising and interviewing to onboarding and training.• Prepared for and led audits and tours throughout the business.• Implemented Visual Management throughout the business.• Conducted weekly H&S audits and reported any foreseen issues.

Working as a key role in a new vehicle movement business that launched in 2018.• First point of contact for Managing Director and General Office.• Processed invoices and cross-checked against the business accounts to ensure they were correct, loading them for payment.• Successfully managed multiple email inboxes, providing prompt responses.• Liaised with insurance companies; confirming insurance documents are up to date and insurance reports are sent within specified time scales.• Ensured job data reports were downloaded and updated daily.• Reviewed applications for administrative positions and selected well-qualified candidates to join team.

Part of the New Learning Technologies team @ Jaguar Land RoverProject − Excellence LMS V2• Strong document control, ensuring the administration of key trackers, logs and documents are accurate and appropriately versioned.• Created and maintained a knowledge information webpage for the department.• Supported business Stakeholders envision the future and support them with any new changes to the way in which they work.• Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.• Collected, tracked, and evaluated current business and market trend data.

Level 3 Diploma, Professional Interior Design

Education record